Its very very disappointing to use RELIANCE broadband service. Guys if you really want to get frustrate then you can go for it.
If not go through what I had suffer with reliance.
I have applied for the connection online for reliance, upon which one guy call me after 24 hours said that he is the person who will give me the connection. I said k and he came to my place to get the documents and the money. He told me that he will be able to give the connection in next 24 hours. But when he didn't come back after 2 days also I call him back. The person told me that he will come tomorrow and fix the line. he came next day and fixed only the wires, when I asked him he told me that they don't have modem in stock so he told me to wait for 2 more days. After two days when I call him continuously he didn't even bother to receive the call. Somehow I manage to call their higher authority and got the connection done with heavy frustration.
Finally I got my connection on 15 august 2013. I work for 24 hours perfectly. After that it suddenly stop working. I complained to customer care, They said they have taken down my complain and provided me with the complain number and they also said that my issue will be resolve in 24 hours. Believe me I was very shocking for me when I call then asked for the status of my complain, they said its already been sorted out. When I said nothing is done, and still internet is not working, they took my complain and again provided me with the second complain number. After few days when I asked for the termination of the connection they asked to keep patience and your issue will be resolve in next 24 hours.
All the above mention are the initial problem I face with reliance.
After that also , the connection get fail quiet frequently, MY suggestion to you all is that [color=rgb(255,0,0);]"DON'T USE RELIANCE BROADBAND"[/color] if you don't want to a waste your time after that. Previously I had use airtel, I think I m going to continue with that now. Its a bit expensive but you will not have complain in the connection part.
Also I should not for get to mention that to call reliance customer care is one of the biggest headache and time waste. because it take its own luxury time to get connect. I think there is shortage of staff or are not trained properly.
If not go through what I had suffer with reliance.
I have applied for the connection online for reliance, upon which one guy call me after 24 hours said that he is the person who will give me the connection. I said k and he came to my place to get the documents and the money. He told me that he will be able to give the connection in next 24 hours. But when he didn't come back after 2 days also I call him back. The person told me that he will come tomorrow and fix the line. he came next day and fixed only the wires, when I asked him he told me that they don't have modem in stock so he told me to wait for 2 more days. After two days when I call him continuously he didn't even bother to receive the call. Somehow I manage to call their higher authority and got the connection done with heavy frustration.
Finally I got my connection on 15 august 2013. I work for 24 hours perfectly. After that it suddenly stop working. I complained to customer care, They said they have taken down my complain and provided me with the complain number and they also said that my issue will be resolve in 24 hours. Believe me I was very shocking for me when I call then asked for the status of my complain, they said its already been sorted out. When I said nothing is done, and still internet is not working, they took my complain and again provided me with the second complain number. After few days when I asked for the termination of the connection they asked to keep patience and your issue will be resolve in next 24 hours.
All the above mention are the initial problem I face with reliance.
After that also , the connection get fail quiet frequently, MY suggestion to you all is that [color=rgb(255,0,0);]"DON'T USE RELIANCE BROADBAND"[/color] if you don't want to a waste your time after that. Previously I had use airtel, I think I m going to continue with that now. Its a bit expensive but you will not have complain in the connection part.
Also I should not for get to mention that to call reliance customer care is one of the biggest headache and time waste. because it take its own luxury time to get connect. I think there is shortage of staff or are not trained properly.
