Hello,
First of all, i've been a customer of theirs since the last 16 months and things were going fairly ok until the last few months were it has been utter nonsense that the companies bring me. I got hung upon by the customer service reps, their technician came to my house and installed electric supplies from my neighbour's house without his consent, who later came to me blaming for this. and their customer service reps for most of all need to be told that "Sir, i understand" is not a alternative to a situation when you don't know what to say.
This is an Email i sent them last night, and was pretty much expecting such a hideous reply. Note how the first 2 concerns of mine are answered but the most important one, #3 has just been ignored about. I have never seen such a stupid response from any companies in my life, i have stayed for 3 years in the US, and had they given such a reply to someone over there, the manager of the company would be on roads.
They End the email stating "They are always happy to serve" Their Business is run by a bunch of bullies..!!!
Here it is anyway!
___________________________________________________
Hello,
Issue 3 that i've pointed out has been conveniently overlooked by you, all these changes you've just made to my account will not matter if i'm not going to continue with you.!
Your Incompetency is a shame to the Consumer Services Market!
-Sunil
___________________________________________________
On Aug 7, 2013, at 1:52 PM, HELPDESK-ACT wrote:
Greetings from ACT Broadband!
As per your request we have registered your new contact number, (xxxxxxxxxx) in our records. Please note that all the alerts and Information regarding your account will be communicated to this Mobile Number.
As per your request, the plan will change to ACT FREEDOM effective 1.9.2013 (As the plan downgrade can be done only on 1st of every month) and you will be billed as per the new plan.
Details of the new plan:
Name: ACT FREEDOM
Speed: 2 Mbps
FUP: 20 GB
Speed Post FUP: 256 kbps
Rental: Rs. 649 + Service Tax.
We are always happy to serve you. In case of any queries please call us on 080 4284 00 00 or write to helpdesk@acttv.in
Thank you for choosing ACT Broadband and your patronage.
Assuring you of our best services at all times.
Happy superfast surfing.
Sincerely,
Help Desk
Executive - Customer Service
Atria Convergence Technologies Pvt. Ltd.
No. 29/4, 4th Floor, Trade Center,
Race Course road,
Bangalore – 560001
Helpline: 08042840000
E-mail: helpdesk@acttv.in
Website: www.acttv.in
_______________________________________________________________________
08/06/2013 23:50 - Sunil wrote:
Hello,
This is with regards to my account number 1xxxxxx1, i have a few concerns that i
would like you to address.
1. Please change my registered mobile number in the account from xxxxxxxxxx to
xxxxxxxxxx
2. Please Downgrade my account package from the current 999 to the 649 Tariff. I'm
expecting this to happen at the earliest and not looking for unnecessary delays.
3. I have received the bill for this month, which is not the amount i'm going to
pay. You could check the records for last month and find that your internet was
not working for 4 days plus i'm sending you this email now, just after waiting for
another 3 days to get it fixed. I'm not paying the amount you quote, and you'll
have to do more to teach me into it. Upon a non-satisfactory solution, i shall
choose not to inform you that i intend to disconnect and would just snap your
wires and boxes outside my house. I won't choose to prompt you with what you
expect if i'm not prompted with what i want.!
Thank You.
First of all, i've been a customer of theirs since the last 16 months and things were going fairly ok until the last few months were it has been utter nonsense that the companies bring me. I got hung upon by the customer service reps, their technician came to my house and installed electric supplies from my neighbour's house without his consent, who later came to me blaming for this. and their customer service reps for most of all need to be told that "Sir, i understand" is not a alternative to a situation when you don't know what to say.
This is an Email i sent them last night, and was pretty much expecting such a hideous reply. Note how the first 2 concerns of mine are answered but the most important one, #3 has just been ignored about. I have never seen such a stupid response from any companies in my life, i have stayed for 3 years in the US, and had they given such a reply to someone over there, the manager of the company would be on roads.
They End the email stating "They are always happy to serve" Their Business is run by a bunch of bullies..!!!
Here it is anyway!
___________________________________________________
Hello,
Issue 3 that i've pointed out has been conveniently overlooked by you, all these changes you've just made to my account will not matter if i'm not going to continue with you.!
Your Incompetency is a shame to the Consumer Services Market!
-Sunil
___________________________________________________
On Aug 7, 2013, at 1:52 PM, HELPDESK-ACT wrote:
Greetings from ACT Broadband!
As per your request we have registered your new contact number, (xxxxxxxxxx) in our records. Please note that all the alerts and Information regarding your account will be communicated to this Mobile Number.
As per your request, the plan will change to ACT FREEDOM effective 1.9.2013 (As the plan downgrade can be done only on 1st of every month) and you will be billed as per the new plan.
Details of the new plan:
Name: ACT FREEDOM
Speed: 2 Mbps
FUP: 20 GB
Speed Post FUP: 256 kbps
Rental: Rs. 649 + Service Tax.
We are always happy to serve you. In case of any queries please call us on 080 4284 00 00 or write to helpdesk@acttv.in
Thank you for choosing ACT Broadband and your patronage.
Assuring you of our best services at all times.
Happy superfast surfing.
Sincerely,
Help Desk
Executive - Customer Service
Atria Convergence Technologies Pvt. Ltd.
No. 29/4, 4th Floor, Trade Center,
Race Course road,
Bangalore – 560001
Helpline: 08042840000
E-mail: helpdesk@acttv.in
Website: www.acttv.in
_______________________________________________________________________
08/06/2013 23:50 - Sunil wrote:
Hello,
This is with regards to my account number 1xxxxxx1, i have a few concerns that i
would like you to address.
1. Please change my registered mobile number in the account from xxxxxxxxxx to
xxxxxxxxxx
2. Please Downgrade my account package from the current 999 to the 649 Tariff. I'm
expecting this to happen at the earliest and not looking for unnecessary delays.
3. I have received the bill for this month, which is not the amount i'm going to
pay. You could check the records for last month and find that your internet was
not working for 4 days plus i'm sending you this email now, just after waiting for
another 3 days to get it fixed. I'm not paying the amount you quote, and you'll
have to do more to teach me into it. Upon a non-satisfactory solution, i shall
choose not to inform you that i intend to disconnect and would just snap your
wires and boxes outside my house. I won't choose to prompt you with what you
expect if i'm not prompted with what i want.!
Thank You.
