I had referred Act Broadband to my relative and as per my advice they have applied for the broadband connection. They were told feasibility for their area was there. They opted for a 6 months advance payment of Rs. 6,732 under the 999 unlimited 15mbps plan. The payment for Rs. 6,732 was made on 13th June 2013 by cash and received the receipt for the same. The A/c No is 316422 and it is in the name of Sarala M B. Since then they haven't got the connection till date and I have been trying to follow up with the customer care guys but all the follow up has gone in vein. Every time I explain the situation they say we have escalated it and u will receive a call from the concerned department shortly, which by the way has never happened till date. After this bitter experience they have applied for a refund which also has not happened. Act has shifted the junction box onto their property. After the box was shifted onto their property the guy who installed the junction box said he dint have the required tools to setup a new connection and hence he said he would come the next day and give the connection. Its been close to 15-20 days since. He or nobody has ever turned up till date to do the needful.