My ACT story has been painful to say the least.
This has been the timeline (dates might be off by a day or two):
May 21st: I applied for the connection. The sales rep came to my house and collected approximately Rs. 4100/- for their 50mbps plan, 250 GB Plan. I was told I will be getting the connection in the next 7 working days
May 25th-May 29th: I didn't hear anything from ACT. Thus, I called them back. They did not even have my customer ID. The sales representative from Cox Town, had not filed my application. His name is Manju ([color=rgb(68,68,68);font-size:small;]+919945595541)[/color]
May 29th: I repeatedly kept calling Manju (who didn't even answer my calls once after taking the advance), and Customer Service. I kept Manju's number on repeat dial. After 50+ calls, finally he SMSd back saying that he will get his part done. I finally received a text from ACT saying that they received my money. I was given a new date (7 working days more)
June 4th - June 11th: I called up ACT customer service again, since I hadn't heard anything from them. I posted on their FB page, and must have called customer service at least 20 times. (average of 2-3 times daily). Again, nothing! The nodal officers' number doesn't work. Everyday I was given the same answer : In the mornings - "sir, today evening it will be done for sure", and in the evening - "sir, tomorrow morning it will be done for sure"
June 12th: Finally, I could reach Kiran (Nodal officer), who promised the connection would be done in 24 hours (I had also e-mailed Kiran)
June 13th: I get the connection at my home. 18 working days (24 normal days) after paying the deposit. This is not where the story ends.
July 2nd: In the night, the connection stops working.
July 3rd: Early morning I call up CS, file a complain. I am told that the connection will be fixed within 24 business hours
July 4th-July 5th: I hear nothing from ACT at all. I called up CS every day - and I am given the same answer "sir, they are fixing it right away. It will be done in a few hours". On July 5th, I lost patience, and refused to hang up till the guy escalated the call. He escalates the call to Kiran (Nodal officer). Kiran promises to call back in 10 minutes. In couple of hours, the issue is fixed, and my internet is up and running again. I am told, this will never happen again.
July 6th: Evening: Internet stops working again!
July 7th: I call up CS. They tell me that the issue will be fixed permanently this time. The issue is resolved later in the day (at around 7 PM)
July 9th (Today): I notice in the morning that my internet is down again. I call up CS again. They tell me that the issue will be resolved today, permanently. I try to reach Kiran, but he is unavailable.
Thankfully I didn't disconnect my Airtel 4mbps (I wanted ACT since Airtel doesn't have 16mbps in my area). I will wait for a few days, and if the next 2 weeks I face the same connectivity issues - I will disconnect the line. I will strongly advise people to not go for ACT.
Is this entire company out there to rob us with false claims?
This has been the timeline (dates might be off by a day or two):
May 21st: I applied for the connection. The sales rep came to my house and collected approximately Rs. 4100/- for their 50mbps plan, 250 GB Plan. I was told I will be getting the connection in the next 7 working days
May 25th-May 29th: I didn't hear anything from ACT. Thus, I called them back. They did not even have my customer ID. The sales representative from Cox Town, had not filed my application. His name is Manju ([color=rgb(68,68,68);font-size:small;]+919945595541)[/color]
May 29th: I repeatedly kept calling Manju (who didn't even answer my calls once after taking the advance), and Customer Service. I kept Manju's number on repeat dial. After 50+ calls, finally he SMSd back saying that he will get his part done. I finally received a text from ACT saying that they received my money. I was given a new date (7 working days more)
June 4th - June 11th: I called up ACT customer service again, since I hadn't heard anything from them. I posted on their FB page, and must have called customer service at least 20 times. (average of 2-3 times daily). Again, nothing! The nodal officers' number doesn't work. Everyday I was given the same answer : In the mornings - "sir, today evening it will be done for sure", and in the evening - "sir, tomorrow morning it will be done for sure"
June 12th: Finally, I could reach Kiran (Nodal officer), who promised the connection would be done in 24 hours (I had also e-mailed Kiran)
June 13th: I get the connection at my home. 18 working days (24 normal days) after paying the deposit. This is not where the story ends.
July 2nd: In the night, the connection stops working.
July 3rd: Early morning I call up CS, file a complain. I am told that the connection will be fixed within 24 business hours
July 4th-July 5th: I hear nothing from ACT at all. I called up CS every day - and I am given the same answer "sir, they are fixing it right away. It will be done in a few hours". On July 5th, I lost patience, and refused to hang up till the guy escalated the call. He escalates the call to Kiran (Nodal officer). Kiran promises to call back in 10 minutes. In couple of hours, the issue is fixed, and my internet is up and running again. I am told, this will never happen again.
July 6th: Evening: Internet stops working again!
July 7th: I call up CS. They tell me that the issue will be fixed permanently this time. The issue is resolved later in the day (at around 7 PM)
July 9th (Today): I notice in the morning that my internet is down again. I call up CS again. They tell me that the issue will be resolved today, permanently. I try to reach Kiran, but he is unavailable.
Thankfully I didn't disconnect my Airtel 4mbps (I wanted ACT since Airtel doesn't have 16mbps in my area). I will wait for a few days, and if the next 2 weeks I face the same connectivity issues - I will disconnect the line. I will strongly advise people to not go for ACT.
Is this entire company out there to rob us with false claims?
