The bank is in my local market (walking distance) and unlike most other branches in Gurgaon, it remains quite empty through the morning. I actually visit there just for fun because I am literally attacked by folks working there to subscribe to a credit card or savings plan everytime I go there no matter for how small a reason.
My primary reason to go is to activate email alerts because I do not get any alerts... None on mobile. None on emails. In fact, I just turned on email statements in ICICI Online Banking because I do not remember getting any kind of statements in the recent past! It has not mattered much because their online banking site lets me download statements without any limitations. The format is horrible of course.
You will have a PB logo in your homepage if you are a PB customer. even though i am a weath management customer which is supposed to be 1 level higher than PB, i get this logo. https://imgur.com/ltNsj0k
All PB/W customers are supposed to have a dedicated personal banker.
Just call him/her for any queries and they'd do the needful. You need not even go to the bank.
My Dad generally calls the bank for cash and hands over a cheque to the guy who delivers the cash!