That is fine... I am not opposed to the commercial intention, at the end of the day everyone is doing it for money (including me). But when you become a leader then you should have some innovations happening. For example,
flipkart become 2bn company and now targeting 10bn by next march. Somewhere inbetween they might have invested money in innovation (i am not talking about invention here) for a safe, quick and fraudlent proof delivery. But they choose to go with whatever standard setup avilable.
I will give you an ex, few days back i ordered some small stuff from flipkart. The seller was from my same state and was located just 125 km away. So technically any courier company would have routed the package just 125km and would have delivered it to me. But flipkart choose to take my parcel on a north india darshan package. From ajmer it went to delhi, now another point here is ....no matter which mode of transport you choose from ajmer to delhi, it has to cross jaipur. But bcoz they do hub and and spoke .....the package cloaked a total of 625km distance ....whooping extra 500km and 5 days. Where it could have ended up 125 km and 1 day flat.
So i saw a lot of wastage or time, money and fuel here and decided to write to sachin n binny directly. And generally i know most the startup guys currently in India, as i am also amongst them(have my startup where we are helping various enties). And whenever i find any potentional problem, as a good friend i call these startup founder and always fet a welcoming response or see some improvement. But this time it was not encouraging at all. Sachin n binny asked someone to call me and repeate the standard customer care pitch. I even told them, i have my startup where we are helping goverment owned largest Transpoter to utilize the network and cut down expense. And my intention is not to pitch my company or service but to make you understand the indirect losses you are incuring on delivery. Till date have not seen any positive change in flipkart's delivery. They still have hubs among various states and goods go from one point to another creating bottlebeck everywhere wasteing valueable resources.
This what i was saying .... They should innovate....but they choose just to earn money and may be leave after a while.