We had to buy a domain www.sat-india.net. We went to net4india and bought the domain using our cyber wallet. The backend processed the order successfully (or so we were told). The money was deducted from our account. Everything seemed to be just fine.
Even on the next day, the domain did not get activated. We checked and found it was still freely available in the market. We tried to book the domain again from net4india. It showed that the domain was still available! The same domain we had already booked and paid for 24hours earlier.
I went to my GoDaddy account and bought the domain easily and the site was activated in 45 minutes flat. The backend of net4india still shows that we have paid for the domain and it is under our control.
How sad can a mismanaged backend get? The company now says that we delayed in processing the order hence it was bought by a third party. And this happened after we had actually paid for the domain!
99% of the domains gets registered instantly , though it takes some 24hrs. to get reflected globally and this is according to the international norms and standards , The delay if so happens is usually becuase when the customre makes a payement through Cheque / DD and he couriers the same , it takes almost 2 -3 days to recieve the cheque and 3 days for clearing as a consequence the registration takes place after alomst 6-7 days , If you talk about any international player than never give this as the option of payment ,they take money through Credit card and since they realise the payment instantly the domain gets registeerd and reflected in 24hrs.Though we also provide Credit card as the payment option but some 45% of population instead prefers to go for Cheque / DD and just to ensure that we are flexible if it comes to payment mode , we entertain cheque / DD as well and thus it gets delayed
Originally posted by [email protected] 9 2005, 11:39 AM
all of my purchases to net4india have been through credit card. and trust me, the problems are worse when it comes to net4india. these people are simply incompetant.