QUOTE(Sushubh @ Mar 17 2005, 11:36 PM) [snapback]6838[/snapback]
and whose plan was it to appoint these CTOs? u just cannot blame the lower authorities. it was sify's decision to rely on pathetic franchisee route with no control over their functioning.
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Actually I think I know one of the reasons why the CTO idea is better than direct service. This is not a general case but AFAIK Sify service before this incident was direct without CTO intervention.
I had first signed up for my Sify service around 3.5 years ago and I got a direct connection from them. Almost a month or so after that I got a call from my CTO saying that they have started distributing their own internet service (Hathway) and that we should (must) switch over. We were 7 in all using sify in our locality. We obviously refused as we had paid a hefty 3000 INR installation charge, which no one was gonna refund. What followed was quite ugly. We had everything from cut cable connections to death threats and blamefests after that. Ind the end I think there was some "under the table" agreement end where Sify ended up paying some "hafta" to these guys. After that I have never heard of Sify going independently into an area.
Now after shifting to my new place 2 years back, I was surprised to find Sify, this time through a CTO (who, I have to admit, is an awesome guy -- lucky me I guess 🙂 ).
And yeah, surprisingly, after the storm last week, Sify was up in a very short time while Hathway guys in my area took till tonight to fix their connectivity. So kudos to them for that 🙂
But for all good purposes, it seems as if Triband is taking the cake for one of the better BB services in India. Dunno much about airtel and bsnl as I don't know people using them.