Airtel Broadband messed up billing cycle change charging me for data I did not use!

not getting you the first report is at around 4:26 am.

what i remember from 4th night. i started downloading at around 9pm. i had around 2GB of data left for that billing cycle.

i went to sleep after setting alarm for midnight. i woke up for a couple of moments just after 12 midnight to shut down the computer. woke up at around 3am again. and saw that 3.2GB was gone from my account.

my own bandwidth monitor shows that i had downloaded just around 180MB after midnight on 5th morning when i checked the usage details.

are you saying that airtel counted my usage from 4th night into 5th just because i did not restart the modem at around midnight?

also. i do not restart my modem for days. i do it when my connection is behaving weirdly. so basically... the counter should be continues unless of course airtel goes down and the modem restarts by itself 😕



It seems to be resetting by itself periodically every few hours....maybe because of dynamic ip ?


Thu Oct 04 01:41:20 GMT+05:30 2012 163.0 KB 17 0
Thu Oct 04 03:58:33 GMT+05:30 2012 422.29 MB 43243 0
Thu Oct 04 05:58:33 GMT+05:30 2012 394.44 MB 40391 0
Thu Oct 04 09:58:33 GMT+05:30 2012 998.58 MB 102255 0
Thu Oct 04 17:58:33 GMT+05:30 2012 952.22 MB 97508 0
Thu Oct 04 23:58:33 GMT+05:30 2012 973.31 MB 99667 0

Fri Oct 05 05:58:33 GMT+05:30 2012 360.91 MB 36958 0
Fri Oct 05 11:58:34 GMT+05:30 2012 490.72 MB 50251 0
Fri Oct 05 17:58:33 GMT+05:30 2012 1.03 GB 107925 0
Fri Oct 05 23:58:33 GMT+05:30 2012 1.15 GB 120561 0

so it does show that i had consumed just 360MB by 6am on october 5 right?

bigger downloads ended at around midnight on 4th right?

i am sorry for being an idiot here because i still cannot see how i consumed 3GB of data before 3am on october 5!

errm. what you posted is from that table i posted? i can see no relation. god i am confused here 😀

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anyways. my 3GB are still unaccounted for. airtel still claims that there is nothing wrong with my data consumption.

i am still getting 1.8-2.1mbps on my 4mbps connection. and this is what they have to say about this complaint.

http://www.twitter.com/Airtel_Presence/status/254872698314977281

Do you still have access to the final session on the night of Oct 4th? If you do, check the timing and the usage data.

on airtel website or on my computer?

because airtel seems to have launched a brand new my airtel website which does not seem to have an option to show usage details 😕

****ers. even if i select the period from 1 october till today. this is the only data it 'leaks'

https://imgur.com/G24Yd

this is bitmeter os on my computer:

https://imgur.com/ztlgZ

and smartbytes currently show me 141.21GB

The bandwidth meter that we have install on our computer doesn't matter to Airtel. They go by their server/website. Try "my airtel" link from smartbytes page. That will still take you to the old interface.I guess the website deleted the data usage from your previous bill cycle. It'd be useful if the data usage during the session before Oct 4 04:26 is available.

i just get the data posted above from the unbilled usage option.even if i do not have access to the data from previous billing cycle. even the current data does not show 3GB used between 12 am and 3 pm 🙂

The first session starts only at Oct 5 04:26. It does not show the details from midnight and 04:26.

well i was sleeping during that period. but my modem was definitely on. in any case, even airtel cannot prove that i downloaded 3GB (which of course i didn't) from this data! for ****s sake, they would not respond to my request for usage details between midnight and 3am on october 5 😕

errm. what you posted is from that table i posted? i can see no relation. god i am confused here 😀




It is from my account's usage table....sorry I should have mentioned

righto. i was amused because you seemed to followed a similar usage pattern. i wonder why i cannot check my older usage data. do you have access to usage data from previous billing cycle?

Even I cant access from the previous billing cycle.

that looks very horrible. airtel does not even provide usage data for previous month 😕 i mean how much investment they need to keep back logs 😕

This is the details from my latest bill, I don't have an Airtel land line at home. Not sure who made these calls, Called up Airtel and as usual no response from them and they passed the buck on me saying that I would have made the calls.



Am sure these are done from Airtel's side and now my question is -- What if someone make some some wrong calls from my number?

Am sure these are done from Airtel's side and now my question is -- What if someone make some some wrong calls from my number?

If airtel isn't willing, there is no way you can prove otherwise 🙁

This is the details from my latest bill, I don't have an Airtel land line at home. Not sure who made these calls, Called up Airtel and as usual no response from them and they passed the buck on me saying that I would have made the calls.



Am sure these are done from Airtel's side and now my question is -- What if someone make some some wrong calls from my number?


If someone planned to suck your money I see no reason why they should stop at 16.20. These calls could probably be made by the Airtel guys when they were doing some maintenance work.