Airtel Broadband messed up billing cycle change charging me for data I did not use!

Sushubh

Be nice pliss
Staff member
Messages
380,853
Location
Gurugram
ISP
Excitel
Airtel
So, I try to finish off my data quota on the last day of the billing cycle. Yesterday was it so I had my download manager at full blast till midnight yesterday.

I just saw my Airtel SmartBytes page right now and noticed that they seem to have added my usage before midnight to the usage for the new billing cycle.

https://imgur.com/QEJl9

As per my own download counter, I have downloaded less than 200MB of data since midnight today. According to Airtel I have consumed 3.2 GB.

https://imgur.com/g1VQQ

My Airtel website is not showing the usage for today right now.

https://imgur.com/KfMco

I have sent a complaint and would update what happens.
 

balajik

Regular
Messages
1,822
Location
Chennai
ISP
AIRTEL
The same thing happened to me at the start of the current billing cycle. I started at 146.49 GB. I didn't bother to raise any complaint as I know reclaiming false data usage is well nigh impossible with Airtel.
 

genie

woot !
I got banned!
Messages
1,318
Location
Bangalore
ISP
Airtel
Smart Byte and Unbilled usage shows different readings for me alsoSmart Bytes = 20.45 GBUnbilled page = 17191860 KB
 

Sushubh

Be nice pliss
Staff member
Messages
380,853
Location
Gurugram
ISP
Excitel
Airtel
unbilled usage is bogus. it was still showing 135GB in the morning for me. pretty much 24 hour old data.
 


Sushubh

Be nice pliss
Staff member
Messages
380,853
Location
Gurugram
ISP
Excitel
Airtel
still no response to my complaint. and this is what i am getting right now on my 4mbps connection. has become usual with them. ping drops are regular. speed drops are regular. and now they are stealing bandwidth.
 

Sushubh

Be nice pliss
Staff member
Messages
380,853
Location
Gurugram
ISP
Excitel
Airtel
i got a sms confirmation when i submitted the form. today i got a sms with the name of the person along with his contact details. i guess since i submitted the form of friday, i would only be contacted on monday. no hurries coz i would only get airtel disconnected once the bsnl is installed and activated. i plan to consume the bandwidth on my airtel plan before asking for a disconnection. i am assuming that they would charge me on a pro-rata bases ignoring the bandwidth consumed. in any case, they are going to do the usual. charge me some weird fees or disconnect my connection at a later date. so why not consume the connection properly before asking for a disconnection.