HD Channels not available - D2h DVR (Additional connection)

activity

Newbie
Messages
63
ISP
Airtel BB
Anyone else facing this issue? All the HD Channels stopped working about 10:00 AM today. They work fine on the HD STB on the same account / dish! I called customer care: He says he is sorry (12-15 times) , but he will not register a complaint, and I need to wait for 2 hours to see if the channels come back.What the hell ? My account balance is sufficiently high, and the skies are clear!
 

gaurang08

Regular
Messages
1,404
Location
Mumbai
ISP
you telecom
Call again and tell them u cant see the channels from 7AM then they should register your complaint ..
 

activity

Newbie
Messages
63
ISP
Airtel BB
That sounds like a great idea. Sad that CC refuses to take a complaint. I got a complaint registered by other means. We need CC folks who are empowered to resolve issues; or who want to solve resolve issues! Apparently, they need an engineer to visit to resolve this problem ..
 


Jaymin

A Big Fan of IBF
Messages
10,005
ISP
Reliance Wired Line
Instead of calling up the CC, better drop in mails. Their response time is better. And they always act on it, unlike the Call centre guys!
 

activity

Newbie
Messages
63
ISP
Airtel BB
The problem is solved! (Before the engineer visit. )I did a satellite channel scan, and all the channels are back, recordings intact.** If only CC was "Enabled" enough to get us to do it over the phone , rather than waste hours waiting for an engineer!
 

IndianMascot

Addicts
Messages
7,368
ISP
Reliance, Tata Photon + , MTNL 3G Jadoo
In that case, whenever you get free time , don't forget to drop a mail to their nodal urging them to close their Call Centre. Those nerds are good for nothing. Everytime I call them, waste my money, boil my blood and then had to either troubleshoot myself or drop a mail. This is becoming disgusting day by day.
 


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