FlourishDNA
Newbie
Hi all,
I have 2 Photon 3G and 1 Photon Plus devices. Now I am really frustrated as the net is very slow. Here is the screenshot of the speed test that I did by going to SpeedTest.net website: https://i.imgur.com/EVrM7.png . I have complained several times by calling Customer Care and writing an email to listen@tatadocomo.com, but they never resolved the issue. I didnt even receive the reply to my mail which I wrote on Sun, Jun 10, 2012 at 9:00 PM. They did send a technician to my place and he did all the testing and he couldn't solve the issue and he said someone higher from network department will come and do the necessary as the issue is not with the PC nor the Device, but with the main network. The network guy never showed up so I called them again and this time they asked me to clean temp files and disable services from msconfig which I do all the time and I have the knowledge about it as I am a developer.
Here are few of the complaints that I registered by calling Customer Care:
1. NWK3G10065755 Tue, Mar 20, 2012 at 9:06 AM
2. NWK3G10068089 dated 04-JUN-2012
3. NWK3G10068089 dated 29-MAY-2012
I have registered more then this, but I haven't kept a record of all of them.
What should I do as I work for US company which requires high speed internet connection? Is there any other service provider who can provide at least 3Mbps of speed by promising 7.5 Mbps?
I have 2 Photon 3G and 1 Photon Plus devices. Now I am really frustrated as the net is very slow. Here is the screenshot of the speed test that I did by going to SpeedTest.net website: https://i.imgur.com/EVrM7.png . I have complained several times by calling Customer Care and writing an email to listen@tatadocomo.com, but they never resolved the issue. I didnt even receive the reply to my mail which I wrote on Sun, Jun 10, 2012 at 9:00 PM. They did send a technician to my place and he did all the testing and he couldn't solve the issue and he said someone higher from network department will come and do the necessary as the issue is not with the PC nor the Device, but with the main network. The network guy never showed up so I called them again and this time they asked me to clean temp files and disable services from msconfig which I do all the time and I have the knowledge about it as I am a developer.
Here are few of the complaints that I registered by calling Customer Care:
1. NWK3G10065755 Tue, Mar 20, 2012 at 9:06 AM
2. NWK3G10068089 dated 04-JUN-2012
3. NWK3G10068089 dated 29-MAY-2012
I have registered more then this, but I haven't kept a record of all of them.
What should I do as I work for US company which requires high speed internet connection? Is there any other service provider who can provide at least 3Mbps of speed by promising 7.5 Mbps?