Placed an order on September 2nd 2012, it was sunday.
According to their shipping conditions the order should be shipped within 7 working days,
so I contacted the customer service to know the status.
Wait time of 10 minutes and the agent would read out what you can see on the website itself,
plus he added the order should be shipped by Sept 11, 2012.
Tracking system doesn't work, by the way this tracking status is for a product that shipped on September 5, 2012.
as I ordered two products, one is shipped while the other, major one is not.
Funny thing was the agent asking for the survey, after he provided me nothing new information and the wait of 10 minutes 😀