Airtel, prepaid Balance getting deducted Every 30 Minutes

kirana0803

Newbie
Messages
5
ISP
BSNL
Hi,i am using Airtel Simcard in my Black Berry Curve 9300G Handset , from past 1 month, Airtel is keep on deducting balance from my number, when i question Customer Care manager i was told that its GPRS charges. Since the usage not made from my end i gave the complete justification, and the amount was refunded , but still again and again balance is still getting deducted even today as well, i have spoken Esclation Manager in Customer care but non of them are able to solve issue, i am using my Airtel # since 5 years i dont want to loose the # , if there is no solution than my last option Would be MNP.Please any 1 help me, Thanks in Advance
 

Sushubh

Creator of new threads from offtopic posts
Messages
429,546
Location
Gurugram
ISP
Excitel/Airtel
are you sure your phone is not connected to the internet using airtelgprs settings?
 

kirana0803

Newbie
Messages
5
ISP
BSNL
i have not configured any setting in my hands , not installed any 3rd party browser as well , when i tried using browser , i getting error message , Please check your internet setting or contact service provider.
 


Sushubh

Creator of new threads from offtopic posts
Messages
429,546
Location
Gurugram
ISP
Excitel/Airtel
it would be hard to check out the problem here on the forum. i suggest visiting an airtel store and get the device settings from there and file a complaint with them that data charges are being deducted from your phone.
 

iChaitanya

Well-Known Member
Messages
2,989
Location
Pune, India
ISP
airtel & RCOM
Most probably OP's phone is accessing the net to sync data, etc. which is causing balance deductions. Better activate some GPRS / 3G pack or get rid of the settings altogether.
 
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