We are all familiar with the pain of poor customer service in India by even the best of companies. But, recently while trying to get an internet connection from Airtel, I was smothered by the over enthusiasm of their agents. When it took the form of scheming and stalking over a two-week period, I realized that our national telecom carriers were not in a good place.
Now the same lady called me to confirm the appointment and I explained that the papers had been submitted. At this the nice lady got aggressive and started lecturing me about having given it to the wrong guy. By now (a little late I know) I realized what the deal was – these guys were clearly scurrying for commissions on new connections and from what I hear it’s a goodly amount. Then on I learnt to hang up on Airtel people except the guy who collected my papers.
Maybe Airtel is trying to make up for its incompetence of a few months back but this new hard sell clearly borders on harassment. It left me as a customer confused, angry and also vulnerable since I was handing out my personal documents. Considering, the site requires your home address I am also endangering myself by opening myself to visits from weird men. Calls at any hour through a work day and weird spy movie plot narrations by different agents is part of nightmarish experience.
Nightmare on Bharti Street
Now the same lady called me to confirm the appointment and I explained that the papers had been submitted. At this the nice lady got aggressive and started lecturing me about having given it to the wrong guy. By now (a little late I know) I realized what the deal was – these guys were clearly scurrying for commissions on new connections and from what I hear it’s a goodly amount. Then on I learnt to hang up on Airtel people except the guy who collected my papers.
Maybe Airtel is trying to make up for its incompetence of a few months back but this new hard sell clearly borders on harassment. It left me as a customer confused, angry and also vulnerable since I was handing out my personal documents. Considering, the site requires your home address I am also endangering myself by opening myself to visits from weird men. Calls at any hour through a work day and weird spy movie plot narrations by different agents is part of nightmarish experience.
Nightmare on Bharti Street