CC. Take, for example, I'd been facing time outs and poor pings since yesterday afternoon, lodged a complaint today at 12 30, got a call within 2 hours telling me that a switch had developed some issues and had to be replaced, and well, the connection is fine now. I'd call that pretty good response time. Again, cc may vary depending location. There are enough horror stories to go by, hence I said ask around your neighbourhood.