Plan Changed to ULD 1350.. Self care and Portal showing different Plans

Hi


Its been very long since i come back to this section of forum

pls help me


I am on FN combo 500 plan at the start of this month
and after calling to 1504,i have given request to change plan to ULD 1350 on 14th and its activated on 16th., as i got sms that my request is provisioned


I have two problems

prob 1 : I dont know exactly plan is change to ULD 1350 or not. Selfcare and portal showing diff plans

Prob 2 : if assumed that plan is changed,speed is 2mbps only

I'm still getting 2mbps speed and i did raise a compliant in 1504,after 1day it was close,but speed is 2mbps only, my ip range is 59.*.*.* in 500 plan and also now

I called to broadband people in exchange,he is saying we are looking ,but 3 days are over ,speed is only 2mbps


But in Dataone.in or 10.240.240.195 or in 10.240.43.216portal is showing the old plan and data usage is counted

But in selfcare Datausage in not counted

Sending sms as BBU NNNNNNNNN (NNNNNNN-Telephone number with std code) to 52295 also showing broadband usage as per 10.240.43.216

But when i call to exchange or 1500 or 1504,they saying plan is changed

How to confirm this,still 13 days more for me to get bill

They finally changed to NIB -II ,But speed is still 2mbpsfor three days i had no internet,now after checking in modem,i could find that they capped speed at 1996kbps in modem and in reality i'm gettting of only 1.6 or 1.7 mbps (190-205KBPS) previously i used to get 1.9 to 2mbps speed (240-250KBPS), I talked to JTO ,he is telling i'm helpless,i will report to higher authorities,same story he is telling since 3 weeksFirst time in 4 years, i am vERY VERY DISSAPOINTED WITH BSNLI am getting really angry. I will fight with them tomorrow morning in exchange.I really felt cheated with this ULD 1350 plan, coz really no difference between 1350 and 900 ULD plan, coz for me 1350is still 20gb FUP, (30GB in not applicable to me),but changed 900 plan is pan india so i will change to this 900 plan

Finally they changed port i'm getting 4mbps speeds and i'm in ip range of 117.*.*.*

Enjoy broski.