New Delhi: Telecom firms will have to set up complaint centres and web-based monitoring systems for their customers within 45 days as per the new consumer grievance redressal guidelines announced on Thursday by the Telecom Regulatory Authority of India (TRAI).
The new rules come into force with immediate effect. Every service provider will have to ensure redressal of the complaints and service requests in accordance with the time-frame as specified under the authority's quality of service regulations, TRAI said.
In case it is not specified, the complaint should be addressed within three days, it added.
"These regulations will apply to all service providers, including BSNL, MTNL and others providing basic telephone service, unified access services, cellular mobile telephone service, Internet service," TRAI said announcing 'Telecom Consumers Complaint Redressal Regulations, 2012.
Source:: http://ibnlive.in.com/news/set-up-complaint-centres-in-45-days-trai-to-telcos/218241-3.html
The new rules come into force with immediate effect. Every service provider will have to ensure redressal of the complaints and service requests in accordance with the time-frame as specified under the authority's quality of service regulations, TRAI said.
In case it is not specified, the complaint should be addressed within three days, it added.
"These regulations will apply to all service providers, including BSNL, MTNL and others providing basic telephone service, unified access services, cellular mobile telephone service, Internet service," TRAI said announcing 'Telecom Consumers Complaint Redressal Regulations, 2012.
Source:: http://ibnlive.in.com/news/set-up-complaint-centres-in-45-days-trai-to-telcos/218241-3.html