What????????? Really? This made me laugh🙂 Are you talking the 3G customers? Even so, I don't think this is true.
OP, Delhi has triband 2Mbps connection for 1899 UL but Mumbai has the same for 4999!!!!! and 4Mbps UL: Delhi- 3499 and Mumbai - 9999!!!! Now who are are they biased towards?
I had terrible problems with landline and broadband. I complained to the GM twice. Though the GM did not visit, somebody else lower down the hierarchy did. Finally, the problem was resolved after about 6 months.
Forget this Mumbai-Delhi tussle, it is best left to politicians to fight out. As far as the broadband plans go, BSNL offers much better plans than MTNL.