what kind of professionalism they offer, i can understand very well by this thread.
"hesistation in giving passbook" basic need of an account holder.
what else anyone can expect ?
well ultimately its a subjective preference both types of bank can provide certain services not available with the other..from my own experience and i have/had accounts in UCO, SBI, HSBC, Standard Chartered..i feel that certain (not all) Pvt banks are better at customer service than most public sector banks..I have been in HSBC Noida and Barakhamba Rd (C.P.) branch and i have seen bank staff yelling at people just like they do in Govt. banks..
public/govt banks can be really good if u can pull a few strings..or u have people to go to the bank for u..i got my online account working and activated the same day on which the actual a/c was created in SBI..was really impressed..
Std Chartered allowed me to change my postal address just by updating it thru the online account (via OTP verification)..they sent me a new pin just by sending them a request thru the online account...i am sure SBI would never allow that and require visits to the branch with address proof's and applications and forms and what not. But then as mentioned by the admin, Std chart doesnt allow me access to statements more than 3 months old whereas SBI allows me to access 3 yr old statements !!
so essentially boils down to your own preference..choose what u reckon is best for u.