Hey guys. I am facing the troubling issue of enormous disconnections from the past 4 months :/ I am not switching to any other provider just due to BSNL's 750 plan with no FUP. Anyway, I tried everything. Checked this sticky too: https://broadband.forum/bsnl-broadband/70014-bsnl-broadband-troubleshoot-frequent-disconnection/
here are my line stats:
As you can see the stats are perfectly fine. The line is also fine now, apart from the ping. Once in a while the line disconnects. I have complained in numerous times. When I complain the line gets clear for a few days, and then again the same problem. The line is clear now and hence the net is working. Suddenly the line will become noisy and link will fail. Now, when the link is failing I pick up the phone to see the line completely noisy without any dial tone. But 2-3 seconds after picking up the receiver(the line is on) I see the dial tone comes and after a minute or two the link also comes and the net is stable for a while. Right now, it is working like that. I don't know what to do. I am totally frustrated with this connection. I don't know how the line gets so noisy. And after complaining it gets rectified, that means my equipment is fine? Or is the splitter/wires or anything messed up. Please guide.
Second problem: High ping. Because of this I am unable to watch online videos (not youtube, I am doing CA so I have to watch classes online) My friends with Reliance can properly see all videos but my videos keep playing with hiccups! like they are constantly buffering.
Suggest what steps can be taken by me.
here are my line stats:
As you can see the stats are perfectly fine. The line is also fine now, apart from the ping. Once in a while the line disconnects. I have complained in numerous times. When I complain the line gets clear for a few days, and then again the same problem. The line is clear now and hence the net is working. Suddenly the line will become noisy and link will fail. Now, when the link is failing I pick up the phone to see the line completely noisy without any dial tone. But 2-3 seconds after picking up the receiver(the line is on) I see the dial tone comes and after a minute or two the link also comes and the net is stable for a while. Right now, it is working like that. I don't know what to do. I am totally frustrated with this connection. I don't know how the line gets so noisy. And after complaining it gets rectified, that means my equipment is fine? Or is the splitter/wires or anything messed up. Please guide.
Second problem: High ping. Because of this I am unable to watch online videos (not youtube, I am doing CA so I have to watch classes online) My friends with Reliance can properly see all videos but my videos keep playing with hiccups! like they are constantly buffering.
Suggest what steps can be taken by me.