Just read this:"It’s really no wonder that BSNL doesn’t make a rupee in profit. When your customer, since 25-plus years, lodges repeated complaints of a non-functional connection and you don’t do a thing about it, there’s no way you’re going to retain that customer. There’s no way you’re going to earn revenue when you treat loyal customers this way. I tried really hard to get my BSNL broadband service working though the lineman blamed everything starting from the exchange right up to the modem! At one point, he wanted me to take the day off, take the modem to the local exchange and have it checked-out! "I personally agree to what the man thinks, any opinions?