Airtel Broadband: Connection Terminated for Unknown Reason, Internet down for weeks

nipun_jain

Newbie
Messages
20
Airtel disconnected my DSL connection on 2nd Sept (I got to know this after calling them. The reason varies from a) Voluntary disconnection (FALSE, I never asked it to be disconnected) b) All new connections have been terminated c) Double profile created for your connection.Since that day I have been running around trying to get it fixed. Half of the times the customer care says its reactivated and it is working as per their records. The other times they say its still being reactivated by their backend team.I have registered numerous complaints via various channels - calling the customer care, emailing the nodal officer and airtel presence, posting on their Facebook page. Nothing seems to work. At least thrice they have promised to send somebody over by xx time and no one comes. I had to take a leave from my office to wait for the Airtel person, but no one ever shows up.Can anybody suggest what to do now? Any alternate ISPs I can switch to now?
 

Sushubh

Administrator
Messages
426,291
Location
Gurugram
right. i have a similar problem. i had applied for a migration back in june. they did nothing for two months. and they suddenly migrated the connection. i got multiple calls in the last 10 days. i told them to cancel the request as it was already too late. and still, they migrated the connection based on a request filed in JUNE. and i have been trying to get that connection restored to the original address for a week now. the connection is migrated just in their systems. no wiring has been done on the new address. so it is basically lying dead and i am of course paying for it.
 

mehrotra.akash

Regular
Messages
915
Similar story for me .. happened on 24th August. Landline was deactivated, IPTV+BB workingnew connection, connected in July 1st weekThey have asked for resubmission of documents
 


sa_kiran

Regular
Messages
522
Location
Mumbai
they do not even know what telephone numbers we are talking about here.

LOL, anything is possible with customer service!
 

mehrotra.akash

Regular
Messages
915
When I had mailed airtel presence on 5th September: Dear Customer,This is to inform you that your concern has been noted and our team isworking on a resolution. At the outset, we apologize for theinconvenience faced by you. We will get in touch with you for furtherdetails of your concern as the need arises.
 


amish

Star gazer
Messages
24,804
Location
Mumbai
If this is that database bug that I feel then I have a feeling that next month, we will see complaints that "Airtel sends bill for DISCONNECTED line!" :D
 

nipun_jain

Newbie
Messages
20
I have received emails from their nodal officer that the complaint has been resolved and the connection is working. Without confirming with me, they closed all my complaints. I had to reopen many of them. I have lost half my hair in the last week :scare:Anyways, thanks for tweeting this link. The DSL no. is 080 4090 2931 if anybody from Airtel decides to visit this thread. I don't care if I receive prank calls, there is no phone hooked to this no. :beee2:
 

nipun_jain

Newbie
Messages
20
of course they are going to send a bill. I don't have any intention of paying unless they solve this problem and DONT charge for the time it was down!
 

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