Times of India fails at reviewing DTH Service Providers

well I just had a look last night...nice have those old Hindi songs back 😀



Hum Bewafa hargiz na they - YouTube

you had me at Times of India fails

I agree, Airtel is pathetic. See below chain of communication with Airtel:

I have another news for you today. Your one guy (Hitesh) says that we will have to get remote fixed of our own. Since our connection is not in warranty, Airtel can't do any thing.

The other one (Sanjay, call ref # 3392986 dt.02 Sep 2011) says that Airtel will get it fixed by tomorrow (3 Sep) by 5 pm.

Funny, isn't it? I thing you need to arrange training for your guys. So that they are in sync.

---------- Forwarded message ----------
From: Prem Sharma
Date: 1 September 2011 20:33
Subject: Re: ** URGENT *** COMPLAINT NOT ADDRESSED [|BAL|Qrc23008112008385438064|]
To: appellate.ncr@airtel.in
Cc: "nodal.ncr@airtelairtel.in \"prem kumar sharma\""


Thank god, someone is there who listens and respond. This will no more be fruitful (sorry to say). Do you know this complaint is pending since 26 Aug 2011???? Can we know the reason of this�laziness? If you can't provide services, tell us. We have other options.


On 1 September 2011 12:07, wrote:
Dear Mr. Prem,

�

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

�

This is in reference to your email to our appellate office regarding your airtel account number 15335728.

�

We have gone through the details of your concern and we will work towards resolving the same. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

�

To address your current concern regarding IPTV remote not working, we have already registered your complaint with the reference number 3311062. Our team is working on the same and the request will be resolved by 12 working hrs. We request you to wait till the stipulated time frame and appreciate your patience for the same.

�

Assuring you the best of our services.

�

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

�

Please do write in for any further assistance.


Warm Regards,
Sandeep Sen


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---------Original Message----------
From: pks1867@googlemail.com
To: appellate.ncr@airtel.in
Cc: premksharma@rediffmail.com
Sent: 30/08/2011 08:05:02 PM
Subject: ** URGENT *** Complaint NOT addressed

Hi,

This is Prem Sharma, have been using your services from more than 12 years,
never found any complaint so far. But this time I am really disappointed to see
such a poor response of your wards.

This is about a fault (remote of set-talk box is not working) we reported on 26
Aug 2011 �(ref # 2988042), which was NOT heard in time. And I again reported a
fault on �27 Aug 2011 (ref # 3062748). I was assured that it will be fixed by
next day (28 Aug 2011). But same result, no one turned up. On 28 Aug 2011 I
again called (spoke to Yasmin). She gave me confident that it will be fixed
tomorrow (28 Aug 2011). Unfortunately same result. I called today (29 Aug
2011), And got a response that our system is not working. Hence we can't tell
status........this is really�ridiculous. Can someone give me a definite date of
fixing problem? So that I should not waste my time (and yours too) and money in
making calls.

Waiting for a reply with explanation of this delay before escalating it to
higher authority.�

Thanks & Regards

Which DTH service provider tops with most channels and best picture quality? Here's a rundown for those who are contemplating buying a DTH. There are now a plethora of companies promising the world, but what's in the small print?

There are six major DTH providers today, all competing for your attention and business: Airtel Digital TV, Dish TV, Sun Direct, Reliance Digital TV, Videocon d2h, and Tata Sky. Dish TV was the first major provider and has benefited from the early mover advantage. But while Airtel, Reliance, and Videocon matured late, they also offer better technology and more channels. They are more aggressive and flexible and offer the consumers value for money.



Check it out here and then decide....

Direct-to-home (DTH) television is growing throughout India, with its easy setup, interactive services, and competitive offerings. But with its growth there has been an explosion in marketing messages and noise, making it harder to figure out the best services available. So to help you figure it out, we decided to 'decode DTH' and do a side-by-side comparison of the DTH offerings today.

TECHNOLOGY

Compression Technology:

Better Compression technology enables platforms to be more effective and carry more channels without compromising on quality. Tata Sky and Dish TV promise MPEG-2 compression for their standard television boxes , but new operators like Videocon, Reliance, Sun Direct, and Airtel DTH have brought MPEG-4. Videocon and Airtel also have access to DVB S-2 technology which gives more interactive services.

Rain:

With monsoons in summer, it's important to choose a DTH operator that can withstand the rains while keeping signal. Tata Sky reports maximum loss of signal, even with light showers, while the others tend to perform in the heaviest of showers.

HD and 3D:

Almost every provider offers some level of high-definition services. Reliance Digital TV HD leads the race, offering 250 HD-like channels, though Videocon offers the most 'real HD' channels (12 channels). Reliance's box has the ability to upgrade content to 1080 p (a higher resolution ), higher than competitors' 1080 i functionality. Reliance, Airtel, and Videocon are the only ones with 3D ready option.

Portability in Automobiles:

While all are oriented around the television, Dish TV and Airtel are the only ones who also give you the comfort of TV portability in automobiles.

OVERALL TECH RANK:

Overall, Airtel takes the cake as the most future ready, tech savvy DTH operator.

CHANNEL SELECTION

Number of Channels:

It's probably the most important factor for any user: What channels are offered? In the digital world, the offerings have increased, with offerings covering entertainment, news, infotainment, SaasBahu sagas, spectacular sporting events, and classic Hindi and English movies. DTH Pioneer Dish TV offers more than 280 + plus channels, the recent operators Reliance, Airtel & Videocon offer more than 225+ channels while Tata Sky and Sun lag behind with just over 189 + and 178 + channels.

While Hindi General Entertainment Channels (GECs) and Hindi movie channels have traditionally dominated what people watch, the growing trend is the interest in depth in the different categories, and access to niche content. Reliance Digital TV leads in number of Hindi and English news channels, while almost all channels carry all the popular sports channels. Videocon also carries the most number of real HD channels (12).

In the last year, a rush of new channels have launched, and showing them has been a key differentiator for services to stand out. The biggest launch of last year , MOVIES NOW , which showcases the biggest Hollywood blockbusters in HD, is not carried by Tata Sky, but is carried by all the other operators. Other launched channels, like Reliance's Big CBS Prime, Big CBS Spark , and Big CBS Love are carried on Reliance Digital TV, Sun Direct, and Airtel DTH (Videocon only offers Big CBS Prime). Other niche channels, like NGC Music, NGC Adventure, and NGC Wild are carried only by Videocon, Dish, and Reliance. Overall, Tata Sky lags behind competitors in terms of carrying the new channels, while Videocon, Reliance, and Airtel are competing with higher variety in newer channels.

SO WHAT SHOULD I CHOOSE?

In the end , your choice should be based on what you care about. If you want the most technically advanced service (along with speedy customer care ), go with Airtel. Dish TV is the most experienced player with a lot of content variety and has always been the steadiest contender. Sun TV is dominant in the south, but has yet to leave its mark in the rest of the country . Reliance and Videocon have come a long way and offer a huge number of channels and services.

And for your bang-to-buck needs , Videocon has the best entry level packages. The game is far from over, with new channels and new technologies entering the market every day. Tata Sky needs to offer its viewers more variety by picking up new channels. Meanwhile, newer entrants are gaining share from the traditional players with compelling technology and more channel selection.

There! DTH, decoded! 😎






All the best!

Cheers!
Mike

Courtesy: Times of India.

Which DTH service provider tops with most channels and best picture quality - The Times of India

I think we have already discussed this thing. did we?

https://broadband.forum/dth-cable-fm-iptv-cas/71642-times-india-article-which-dth/

^^yup.....

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but thread was different......

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https://broadband.forum/tata-sky-dth/71618-times-india-fails-reviewing-dth/?highlight=times+india

Yes , its repetitive . And the review itself was biased. So no relevance in going on with this one. Admin: Ohh !! I forget abt shifting 😉