I had a reliance netconnect 1X card. I went to upgrade it to the webworld of reliance at Gandhi nagar, Adyar, Chennai. The service of the staff there was pathetic. However, I bought the USB (Huwaei EC150) for the upgrade and was promised it will be activated in 2 hours. 6 visits later to the store and about 10 days later, it was still not working. The reason, it appears as per customer care that the staff did not update the correct RSN number of the device.After many phone calls to their staff at Adyar store, it was finally updated by the staff about 2 weeks later. But still, the broadband was not connecting, but the 1X was connecting. Multiple complaints to customer care and a number of trouble shooting attempts later, I was advised by a guy from Reliance Mumbai to take the USB device to the service center. I lugged the USB device to the service center 10 KM away. There the person says leave it and go, we will check and revert in a week!I FINALLY HAVE GIVEN A TERMINATION REQUEST, FED UP WITH THE RUNNING AROUND.