Hello folks,
Please go through the below mentioned letter that I've lodged with BSNL/kolkata today, does any of you have similar experieces?
15-July-2011
To,
The Commercial Officer
Calcutta Telephones
Block-DE, Sec-1, Bidhannagar,
Kolkata – 700064.
Ref: FREE MODEM w.r.t annual ULD 1350 plan which was activated on my telephone xxxx from 1-july-2011.
Dear Sir,
I would like to bring into your kind notice that I’ve not received the free modem with respect to the above mentioned plan that was availed on my telephone. I’ve complained many times to your department but the excuse that I’ve got in return that the modem is only given to new customers. Sir, I would like to bring into your notice the below piece from your website that publishes tariff and terms (URL:.:COMBO BB Unlimited:. ) :
Kindly refer column BBG Combo ULD 1350, it provides two benefits,
(a) Annual discounted price of Rs 13,500/-
(b) Committed period for FREE model: 12 months.
In the terms mentioned in the footer it clearly mentions, “**The modem shall be given FREE if the customer commits for the period as shown and pays the necessary charges in advance. In that case, customer will then own the modem and will not be required to return the modem after the end of the committed period”
Thus legally I’m entitled to both the benefits as I’ve availed the annual plan and am paying you’re the annual charge of Rs 13,500/-. The very fact that your department is denying me the right which I’m entitled to boils down to illegal malpractice. I would thus request you to kindly take this letter as a LEGAL NOTICE and avail me the modem within 7 working days or I’ll have no options than to resort legal means.
It’s a shame & regret that Calcutta Telephones treats its old loyal customers like this, no respect for customers will only take your organization south wards amid the fierce competition the private sector is giving in the present scenario.
Regretfully yours,
Please go through the below mentioned letter that I've lodged with BSNL/kolkata today, does any of you have similar experieces?
15-July-2011
To,
The Commercial Officer
Calcutta Telephones
Block-DE, Sec-1, Bidhannagar,
Kolkata – 700064.
Ref: FREE MODEM w.r.t annual ULD 1350 plan which was activated on my telephone xxxx from 1-july-2011.
Dear Sir,
I would like to bring into your kind notice that I’ve not received the free modem with respect to the above mentioned plan that was availed on my telephone. I’ve complained many times to your department but the excuse that I’ve got in return that the modem is only given to new customers. Sir, I would like to bring into your notice the below piece from your website that publishes tariff and terms (URL:.:COMBO BB Unlimited:. ) :
Kindly refer column BBG Combo ULD 1350, it provides two benefits,
(a) Annual discounted price of Rs 13,500/-
(b) Committed period for FREE model: 12 months.
In the terms mentioned in the footer it clearly mentions, “**The modem shall be given FREE if the customer commits for the period as shown and pays the necessary charges in advance. In that case, customer will then own the modem and will not be required to return the modem after the end of the committed period”
Thus legally I’m entitled to both the benefits as I’ve availed the annual plan and am paying you’re the annual charge of Rs 13,500/-. The very fact that your department is denying me the right which I’m entitled to boils down to illegal malpractice. I would thus request you to kindly take this letter as a LEGAL NOTICE and avail me the modem within 7 working days or I’ll have no options than to resort legal means.
It’s a shame & regret that Calcutta Telephones treats its old loyal customers like this, no respect for customers will only take your organization south wards amid the fierce competition the private sector is giving in the present scenario.
Regretfully yours,