BSNL bill query

Hi folks, need help with the following queries.

1) I basically wanted BB Home Rural Combo ULD 500, but today after I received the phone bill, I realized these incompetents gave BB Home Combo UL 625 (.:Unlimited Home Only:.) instead. This has a security deposit of one month charges, unlike Rural Combo plan. In the phone bill received, they listed this security deposit as 'one time charges' and monthly usage bill separately. I basically wanted this connection for only a month. And I have no intention of continuing it after this month, for at least 4 more months. So I'm wondering if I don't pay these extra monthly usage charges for this month, will it be take from the security deposit/one time charges? Or am I wrong in understanding these both as same? Should I inform them again for the disconnection of the plan after this month?

2) STD call history is given in the phone bill for last month, during which this BB Home Combo UL 625 plan was applicable for 10 days, but wasn't working in the whole village because of some technical issues. Just wondering if they will be printing loads of web usage history too, like the std calls history, while listing monthly usage charges in the next phone bill.

Hi folks, need help with the following queries.

1) I basically wanted BB Home Rural Combo ULD 500, but today after I received the phone bill,
I realized these incompetents gave BB Home Combo UL 625
(.:Unlimited Home Only:.)
instead.
This has a security deposit of one month charges, unlike Rural Combo plan. In the phone bill received,
they listed this security deposit as 'one time charges' and monthly usage bill separately.
I basically wanted this connection for only a month. And I have no intention of continuing it after this month,
for at least 4 more months. So I'm wondering if I don't pay these extra monthly usage charges for this month,
will it be take from the security deposit/one time charges? Or am I wrong in understanding these both as same?

Should I inform them again for the disconnection of the plan after this month?

2) STD call history is given in the phone bill for last month, during which this BB Home Combo UL 625
plan was applicable for 10 days, but wasn't working in the whole village because of some technical issues.
Just wondering if they will be printing loads of web usage history too, like the std calls history,
while listing monthly usage charges in the next phone bill.



(1) The security deposit you have made will be adjusted towards future telephone bills.
Give an application now itself to discontinue BB connection wef 1st July2011 and
mention, that security deposit may not be included in JUNE 2011 bill.
You may have to return the modem if given free or on rent.
(2) BB usage details date wise can be seen in sefcare portals and not shown in Telephone bill.
Open website Loading Portal... if in North India
or wdc for Western India EDC for eastern India and sdc for Southern India.
( some exceptions like Chennai ) Register with own choice of ID.
Password will be sent by email to you.

(3) In your telephone bill ONLY summary details of BB usage is given.
Since yours is U/L plan giving date wise break up does not arise.
However it will be available in your selfcare portal.( for usage check. plan change/password change etc )

Thanks mate. But unfortunately I cannot do this change of plan online can I? A bit time consuming and painful to get these authorities work here. Also, by summary you mean, only monthly usage numbers I suppose, which again are irrelevant given my plan is unlimited one. Thanks for the help.

Thanks mate.
But unfortunately I cannot do this change of plan online can I?
A bit time consuming and painful to get these authorities work here.
Also, by summary you mean, only monthly usage numbers I suppose,
which again are irrelevant given my plan is unlimited one. Thanks for the help.

In selfcare portal Plan change option may be available.
Anyway try here. No need to log in ( for BSNL staff ). fill all details.
UDAAN PROJECT -- BSNL
You get this page. Note the. lead number, and
check progress/feedback after two or three days.

Feedback.


Feedback.

great, haven't observed this option before. Everything looks neat, should get a call from them soon. But I don't have much confidence in them employees to do the needful competently though. Thank you essbebe.