Today, I have spent more than an hour with Mandhaveli official ( Chennai ) regarding my capping to 512Kbps and data account checking. He said he will forward my mail to concerned authorities for further action.
Today he has replied to my long pending question, that they have recently received clarification from higher authorities to allow the existing unlimited customers to have unlimited usage up to six months from the date of our entering to the unlimited plan ( and not from the change of tariff to limited usage i.e 18th / 25th Feb ).
As he has promised, called me in the evening and informed me to send sms " usg " to 53333. ( For Chennai / tamilnadu customers ) to know the data usage. It works. *123*10# and *123*8# not working for me.
When I checked my usage the reply sms was ....37975 KB off peak and 1748134 KB peak usage ...... So totally 1.70GB data used.
But for my 1.70GB itself they have capped me to 512 Kbps connectivity. I will compensate their mistake, in some other way, if it is not settled shortly. No other option.
That officer said that capping will be settled not before the end of March. He is very smart enough, not to disclose the reason. An excellent talented, knowledgeable and obliging officer, very rare to come in contact with. Because most of them will simply divert you 😛leasehelp: ..... take diversion 😛leasehelp:.... take diversion 😛leasehelp:.... take diversion 😛leasehelp:...... take diversion😛leasehelp:...... Finally you will end at the first person who has diverted you.