Yes, they are pathetic. I had taken a 3 months plan and had paid 3713 for the same. Within 20 days I upgraded the plan to 6 months which was costing Rs 5451 all inclusive of taxes. On upgrading the plan they charged me to pay a difference of Rs 2583 which I did paid and then they again pursued me to pay another Rs 584. On raising a complaint on this their executive told me that the system was calculating tax erroneously. Still they tortured me to pay the same. On paying the same and raising a fresh complaint, they assured me to adjust in the next billing cycle of 6 months. They have not made any such adjustment and have sent me a fresh bill of the same amount Rs 5451 for their pre_ulh_c5 plan. On re-raising a complaint on this, they suggested me to change my plan. While following their suggestion, I request for a plan change to prime_ulh_spl. This time they want Rs 1000 to make such changes and this amount would not be adjusted against the bill payment of the plan. They are taking undue advantage as our area is only having MTNL and Tikona. I had tried MTNL a decade back and was not satisfied. I had also used Tikona in the same period and was again not satisfied with Tikona. I had then opted for Hathway broadband and was absolutely pleased with their service. However my current location is not having its coverage.