Plz do not go for Tata Indicom Broadband connection

Irfu

Newbie
Messages
1
I have being using tata indicom wired bb for almost 4 yrs now. Their service has deteriorated over the yrs and very pathetic now. I had gone for prepaid connection for 10 mnths period (unlimited package) as one last attempt to see that their service will improve. I used to come home only on weekends and download movies, songs, etc as I was working outstation. I'm not sure it is just coincidence or deliberately done that my internet connection will be down only on weekends. I'm saying this bcoz I would ask the person at home to connect on week days and check the internet connection. Every 2 weeks I had to book a complaint stating internet not working and on asking them to refund my amount for last 4 mnths when my internet connection was not restored for more than 2 weeks, they told wont be refund as I'm canceling it. I have raised to their Nodal officer also but that lady spoke rudely as I was showing my frustration. I have no choice but to wait till my validity is over.In the last 3 - 4 weeks i'm facing similar kind of an issue and have made atleast 10-12 calls. Now even the call center reps have started talking rudely. They also close the complaint before checking with the customer and when asked to re-open, they say that they do not have that option but can raise as a new complaint. My connection was restored 4 days back and now again it is not working. I have to bare with these ppl another 40 days and that would be the last. Tata Indicom bb service is worse than govt service. I have also checked with my frnds who have tata bb with unlimited package and they said the same and have moved to a different service provider.MY KIND ADVISE TO THE PEOPLE OPTING FOR WIRED BB WITH UNLIMITED CONNECTION - PLEASE TO NOT SELECT TATA BB AS UR SERVICE PROVIDER.
 

raj2007

Chennai
Messages
2,473
Location
Chennai
When i recently called their CC for new connection the executive started reading(like a robot) the script given to him. That was the first time i hung up a phone in the middle of a conversation. I thank god for letting me do that....
 


amish

Star gazer
Messages
24,804
Location
Mumbai
There plug2surf is selling like hot cakes. So they probably are no more bothering about wired broadband.But I am sure, as number of users of plug2surf wud increase, problems will start coming up there as well.
 

murphyslaugh

Newbie
Messages
48
I agree. I've used tata indicom broband at two different location in mumbai for a period of a year each and the experience was very frustrating. The nodal officers are also of no help at all. I had to escalate problems to them atleast 4 - 5 times before i got any response from their side. Better stay away from them. The only time they talk to you politely is when you ask them to disconnect their services. I did have a good experience with them in bangalore which was the reason why i first took up tata after coming to mumbai but their service levels have gone down heavily over the years
 


The-Lord

Regular
Messages
198
i completely agree with you.. ive been using tata indicom for 4 years now and all i can say is that it is "BULLSH*T" VERY poor servicemaximum downtimeF*cking exorbitant rates.
 

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