Hi!
I recently complained about the unfair implementation of FUP on my plan, i.e. Turbo 1299 plan. I got a call back from Mr. Sunil Kumar from the Airtel Presence team, but he was not able to give me satisfactory answers for the following points. Hence, I am posting this here. Maybe others can provide some inputs too.
1. Why isn't the night speed of the Turbo 1299 plan being doubled to 2mbps as per your double speed offer?
As per your "FAQ for FUP" (Airtel Broadband : FAQ for FUP) page: "If you were an airtel subscriber on with a data plan of upto 2 Mbps, you will find that airtel upgraded your speed at no extra cost." This is NOT true for the 1299 plan, as only the day speed is being doubled, and not the night speed.
2. After the FUP limit is reached, why aren't the speeds brought back to the original plan speeds?
Once the FUP limit of 25 GB expires, the speed is reduced to 512kbps for both day, and night. The original plan's speed (before double speed upgrade) is 512kbps day and 1mbps night. As per your "FAQ for FUP" (Airtel Broadband : FAQ for FUP) page: "Once you reach FUP levels, your broadband speed goes back to your original pre-upgraded speed." This is again NOT true for the Turbo 1299 plan as the night speed is reduced to 512kbps instead of 1mbps as per the original plan.
3. Why has the FUP limit been decreased from 100 GB to 25 GB?
My original FUP limit was 100 GB. Why has it been reduced to 25 GB now?
So you see, the Turbo 1299 plan users are at a double disadvantage. First their night speed isn't doubled, and then their night speed is reduced to half after the FUP. This is highly unfair, partial and unethical behavior on Airtel's part, and I demand proper justification for the same.
Regards,
Kalpik
I recently complained about the unfair implementation of FUP on my plan, i.e. Turbo 1299 plan. I got a call back from Mr. Sunil Kumar from the Airtel Presence team, but he was not able to give me satisfactory answers for the following points. Hence, I am posting this here. Maybe others can provide some inputs too.
1. Why isn't the night speed of the Turbo 1299 plan being doubled to 2mbps as per your double speed offer?
As per your "FAQ for FUP" (Airtel Broadband : FAQ for FUP) page: "If you were an airtel subscriber on with a data plan of upto 2 Mbps, you will find that airtel upgraded your speed at no extra cost." This is NOT true for the 1299 plan, as only the day speed is being doubled, and not the night speed.
2. After the FUP limit is reached, why aren't the speeds brought back to the original plan speeds?
Once the FUP limit of 25 GB expires, the speed is reduced to 512kbps for both day, and night. The original plan's speed (before double speed upgrade) is 512kbps day and 1mbps night. As per your "FAQ for FUP" (Airtel Broadband : FAQ for FUP) page: "Once you reach FUP levels, your broadband speed goes back to your original pre-upgraded speed." This is again NOT true for the Turbo 1299 plan as the night speed is reduced to 512kbps instead of 1mbps as per the original plan.
3. Why has the FUP limit been decreased from 100 GB to 25 GB?
My original FUP limit was 100 GB. Why has it been reduced to 25 GB now?
So you see, the Turbo 1299 plan users are at a double disadvantage. First their night speed isn't doubled, and then their night speed is reduced to half after the FUP. This is highly unfair, partial and unethical behavior on Airtel's part, and I demand proper justification for the same.
Regards,
Kalpik