If you thought that private operators have improved the availability of services, here is a personal blow-by-blow account of Tata Indicom and its idiocies. I had written a mail last year to the Customer Care centre enquiring about their Internet services in my city. At present, they have presence in the nearby city for which I would have had to pay heavy pulse charges in order to access the same since my usage is high.
I commented about the lack of digital access number for the same. I have a BSNL line, which restricts outgoing numbers only to 172xxx numbers under their promotional scheme to improve access to internet. This fact I brought to VSNL’s notice. However, the reply I got merely repeated the same issue I had raised. So much for their standard of comprehension. As the days change to weeks and weeks to months, I have a strong belief that standards of IQ are falling in the customer support across board.
Cut back to a couple of months. They tied up with a private service provider in my city for providing Internet access. However, the access to their number (172226) from BSNL was still barred. (Reflects BSNL s anti competitive policy, which denied me the right to choose).
Read more: Tata Indicom and its idiocies
I commented about the lack of digital access number for the same. I have a BSNL line, which restricts outgoing numbers only to 172xxx numbers under their promotional scheme to improve access to internet. This fact I brought to VSNL’s notice. However, the reply I got merely repeated the same issue I had raised. So much for their standard of comprehension. As the days change to weeks and weeks to months, I have a strong belief that standards of IQ are falling in the customer support across board.
Cut back to a couple of months. They tied up with a private service provider in my city for providing Internet access. However, the access to their number (172226) from BSNL was still barred. (Reflects BSNL s anti competitive policy, which denied me the right to choose).
Read more: Tata Indicom and its idiocies