anmkdsarma
Newbie
Dear All,
I am a victim of Tata Indicom V-data card(plug2surf) and have been paying Rs.799 since many years.I am shocked to note that new customers have to just pay Rs.499.When I cancelled the connection,they have been bargaining to refund this difference to continue the service.
Then onwards I have been communicating to their MD(Anil Sardana) and have gathered 25+ customers and we are going to call a press meet and disclose this cheating.Please read following communication and if we all fight, these guys will come down or else will cheat more customers.We can even reach Mr.Ratan Tata by sending Email to coffice@tata.com
---------------------------------------------------------------------------------
NMKDS AMBATIPUDI Fri, Dec 3, 2010 at 5:02 PM
To: Anil
Cc: coffice , trai2 , trai , "editor.aj@gmail.com" , "editor@andhrajyothy.com" , "editor@eenadu.net" , "editor@expressindia.com" , "editoronline@dnaindia.net" , "editet@timesgroup.com" , "letters@thehindu.co.in"
Dear Mr.Anil,
This is w.r.t your Customer Care Manager-Mr.Neeraj who has called from 040-66558071 today and he has been shamelessly admitting that any revision in tariff will not be informed but rather customer should call and get to know,etc.
He has also admitted that reduction in tariff will be considered as retention tool when a customer calls for cancellation of connection.
I have already gathered a group of 25+ customers in Vijayawada who have been using Tata Indicom V-data card and still paying higher tariff and we are very soon going to conduct a press meet and will report to media about your cheating tricks.
Requesting your urgent intervention to resolve this or else I promise you that it will cost your job too by making it as a national level issue by filing cases in consumer forums and courts.
No Regards,
N.M.K.D.Sarma Ambatipudi
Mobile:9246475056
On Wed, 01 Dec 2010 18:11:09 +0530 "Anil" wrote
>
Dear sir,
Greetings !
Thank you for writing to us.
As discussed with you Rs.499/- is given only to new customer and for existing customers the plan of Rs. 699/- . We are forwarding your feedback to the concern for evaluation.
Do contact us for any further assistance. It was a pleasure interacting with you.
Regards,
Meenal Iyer
From the Desk of Anil Sardana
MD - Tata Teleservices
From: Apex Desk S On Behalf Of Anil
>Sent: Wednesday, December 01, 2010 2:46 PM
>To: ambatipudi@rediffmail.com
>Subject: Grievances
Dear Sir ,
Greetings ! Thank you for writing to us.
We regret the inconvenience you have been through. Rest assured we have taken up the case on your behalf. Someone from our team will contact you and assist you to your satisfaction.
Regards,
Meenal Iyer
From the Desk of Anil Sardana
MD - Tata Teleservices
>Type Of Feedback : Grievances
>Name : NMKD SARMA AMBATIPUDI
>Email id : ambatipudi@rediffmail.com
>Phone Number : 9246475056
>Location : ANDHRA PRADESH
>TTSL Phone Number / Account Number : 9246475056
>Comments & Suggestions : Dear Sir, This is w.r.t my V data card number 9246497293 cancellation due to cheating done by your company by not informing about reduction in tariff for unlimited usage from Rs.799 to Rs.499. I have been using your data card as a loyal customer and also your mobile phone service since 2005 and is this the way to treat your existing customers? If you do not take care your existing customers, when number portability comes, all of them may switch to others. Your brand name carries some great trust and I do not know whether your management in Tata Indicom imbibes that into their employees or not as your market share talks a lot about this. Unlike in Tata Motors, where Nano brand has become so popular and even if some problems are there, since the company has been handling responsibly, customers are with you.But the same is not the case in Tata Indicom. The most disturbing factor is when I informed for cancellation on 10th October vide docket number 242743441 when your customer care executive called from 044-66211600, she has been bargaining with me to keep this service as she has been trying to convince me that amount will be refunded or some better tariff plans can be chosen,etc.I did not have any mood to listen to her as I felt she was talking very smartly by showing opportunistic behaviour.I have recorded that call too.She has told at last the amount will be refunded and till now the same is not done. Now today one more customer care executive called from 044-66682500 and says the same will be resolved within 24hours and when I asked for docket number he has not given and call got disconnected abruptly. I have great respect for late J.R.D Tata & Mr.Ratan Tata and requesting to please give me an opportunity to train your sales and customer service team on how to do business by following Tata Group Business Principles.I would like to do this at free of charge as I am very concerned that such a reputed group company employees have been behaving very irresponsibly. Please look into this matter and refund the excess amount deducted for my data card service. Thanks, N.M.K.D.SARMA AMBATIPUDI Mobile:9246475056
======================================
>i-choose online store at Tata Indicom
>Your Comfort. Your Convenience. Your Choice.
>======================================
DISCLAIMER:
>The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
I am a victim of Tata Indicom V-data card(plug2surf) and have been paying Rs.799 since many years.I am shocked to note that new customers have to just pay Rs.499.When I cancelled the connection,they have been bargaining to refund this difference to continue the service.
Then onwards I have been communicating to their MD(Anil Sardana) and have gathered 25+ customers and we are going to call a press meet and disclose this cheating.Please read following communication and if we all fight, these guys will come down or else will cheat more customers.We can even reach Mr.Ratan Tata by sending Email to coffice@tata.com
---------------------------------------------------------------------------------
NMKDS AMBATIPUDI Fri, Dec 3, 2010 at 5:02 PM
To: Anil
Cc: coffice , trai2 , trai , "editor.aj@gmail.com" , "editor@andhrajyothy.com" , "editor@eenadu.net" , "editor@expressindia.com" , "editoronline@dnaindia.net" , "editet@timesgroup.com" , "letters@thehindu.co.in"
Dear Mr.Anil,
This is w.r.t your Customer Care Manager-Mr.Neeraj who has called from 040-66558071 today and he has been shamelessly admitting that any revision in tariff will not be informed but rather customer should call and get to know,etc.
He has also admitted that reduction in tariff will be considered as retention tool when a customer calls for cancellation of connection.
I have already gathered a group of 25+ customers in Vijayawada who have been using Tata Indicom V-data card and still paying higher tariff and we are very soon going to conduct a press meet and will report to media about your cheating tricks.
Requesting your urgent intervention to resolve this or else I promise you that it will cost your job too by making it as a national level issue by filing cases in consumer forums and courts.
No Regards,
N.M.K.D.Sarma Ambatipudi
Mobile:9246475056
On Wed, 01 Dec 2010 18:11:09 +0530 "Anil" wrote
>
Dear sir,
Greetings !
Thank you for writing to us.
As discussed with you Rs.499/- is given only to new customer and for existing customers the plan of Rs. 699/- . We are forwarding your feedback to the concern for evaluation.
Do contact us for any further assistance. It was a pleasure interacting with you.
Regards,
Meenal Iyer
From the Desk of Anil Sardana
MD - Tata Teleservices
From: Apex Desk S On Behalf Of Anil
>Sent: Wednesday, December 01, 2010 2:46 PM
>To: ambatipudi@rediffmail.com
>Subject: Grievances
Dear Sir ,
Greetings ! Thank you for writing to us.
We regret the inconvenience you have been through. Rest assured we have taken up the case on your behalf. Someone from our team will contact you and assist you to your satisfaction.
Regards,
Meenal Iyer
From the Desk of Anil Sardana
MD - Tata Teleservices
>Type Of Feedback : Grievances
>Name : NMKD SARMA AMBATIPUDI
>Email id : ambatipudi@rediffmail.com
>Phone Number : 9246475056
>Location : ANDHRA PRADESH
>TTSL Phone Number / Account Number : 9246475056
>Comments & Suggestions : Dear Sir, This is w.r.t my V data card number 9246497293 cancellation due to cheating done by your company by not informing about reduction in tariff for unlimited usage from Rs.799 to Rs.499. I have been using your data card as a loyal customer and also your mobile phone service since 2005 and is this the way to treat your existing customers? If you do not take care your existing customers, when number portability comes, all of them may switch to others. Your brand name carries some great trust and I do not know whether your management in Tata Indicom imbibes that into their employees or not as your market share talks a lot about this. Unlike in Tata Motors, where Nano brand has become so popular and even if some problems are there, since the company has been handling responsibly, customers are with you.But the same is not the case in Tata Indicom. The most disturbing factor is when I informed for cancellation on 10th October vide docket number 242743441 when your customer care executive called from 044-66211600, she has been bargaining with me to keep this service as she has been trying to convince me that amount will be refunded or some better tariff plans can be chosen,etc.I did not have any mood to listen to her as I felt she was talking very smartly by showing opportunistic behaviour.I have recorded that call too.She has told at last the amount will be refunded and till now the same is not done. Now today one more customer care executive called from 044-66682500 and says the same will be resolved within 24hours and when I asked for docket number he has not given and call got disconnected abruptly. I have great respect for late J.R.D Tata & Mr.Ratan Tata and requesting to please give me an opportunity to train your sales and customer service team on how to do business by following Tata Group Business Principles.I would like to do this at free of charge as I am very concerned that such a reputed group company employees have been behaving very irresponsibly. Please look into this matter and refund the excess amount deducted for my data card service. Thanks, N.M.K.D.SARMA AMBATIPUDI Mobile:9246475056
======================================
>i-choose online store at Tata Indicom
>Your Comfort. Your Convenience. Your Choice.
>======================================
DISCLAIMER:
>The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
