testest123
Newbie
I had 512kbps which got upgraded to 1mbps with the Airtel's Double Speed offer in June 2010. For next three months i enjoyed the double speed without any extra charges. Since last month Oct 2010 i started getting 512kbps (half speed).I called customer care (paid call) and checked i did not cross the FUP and still my speed is half. They took some time and finally communicated that starting Oct they have withdrawn double speed offer and did not communicate to any of the user. I could not believe this so i hung up and called the customer care again during some other time and got the same response and the same reason for my half speed. I again was not happy because customer care did not inform any user and reduced the speed to half.So i decided to blast Airtel in an email and sent it to customer care email address and then in 2 days i got the same response via email.I sent tweets as well that Airtel is cheating by reducing the speed and removing the offer, i got a reply back from the Airtel Twitter account that the offer is still there. Then i forwarded the response from the customer care to the twitter account and since then there has been no response.So quietly Airtel has done it again and sucked hard to reduce the internet speed of the users to half.Please reply back if your double speed has also been reduced to half along with the location and Plan in the following format.Current Speed: 512kbps Location: Hyderabad