1) Tata's network would have been 3G ready from day 1 because it's a fairly new network - they would have only started building it in 2008, so I'd suspect that they already have a completely 3G capable network, and they are rolling it out in bits to ensure that the network doesn't "fall over" due to newly increased load (and also will tell them where they might need to upgrade backbone or interconnecting links) - as a service provider I can fully understand this move, but from the consumer side it looks a bit half arsed.
2) Take this up with the TRAI. If they are advertising a free trial and they don't mention this limit, this is against the regulations. Take a screenshot for proof.
3) Competent or not, I'm merely defending their right to put a 100MB limit on their free trial. If they didn't, can you imagine how inundated their network would become in a matter of MINUTES if people are downloading as much as possible at 2, 3 even 6mbit/s (assuming they have the right hardware)?
I too have found Tata to have some serious communication issues within their organization even at the wholesale level, but on the whole, customer service seems to be something that isn't taken particularly seriously by almost any company in India - consumercomplaints.in would suggest that Telcos and ISPs are among the worst offenders.
4) As for my company, my sales and support people should know our products inside and out. I hire based on enthusiasm and general competence. I still have the 6 CVs of my sales team in a folder in my suitcase which I haven't read, because I hired those I liked and who were able to give me good, straight answers - and the rest went home.
My teams will also spend half a day per week catching up and/or reading the latest news & training about the products, offerings etc, and unlike Airtel and so forth, I have no plans to have a retention department because I would like for our service to be so good that it would be unnecessary.
5) I can predict what would happen for you now: everything would stop working and EVERYONE would be unable to access it and Tata would have an even bigger image problem on it's hands.
My contention:
1) Tatas were probably waiting for the spectrum. They have it, they have managed to turn it over.
2) I don't have the 3G activated on my set and there is no where they say that it is limited to "100 MB". I think I read this somewhere here but the contributor cites some "source". I assumed that it would be true knowing the cussedness of Tatas.
3) This is assuming that all the dodos would start inundating the network with "torrents" or the likes. I have been mapping my usage patterns over the past two months and never exceed 150-200 MB in a month. I consider myself to be "fairly advanced" as far as net access is concerned; there is no way it makes any sense to tether my Android to my Ubuntu and start "surfing". It's a crappy experience and reminds me of the pains of BSNL Dial Up. Puke.
And yes, Tatas have shown their incompetency everywhere. Do you know that they make trucks? Drive any Tata Car (Indica on roads) and you'd realize why we are still a "developing country". Basically it comes with a set of wheels, a steering and a "park bench" in rear with something called as an "engine". It's bound to rattle your bones and turn you into a god fearing person for ever.
But then we are talking about mobiles and 3G. Tata's magic extends beautifully here...a notional "network". Many times, my voice echoes" and I am too scared to call up customer care because I am afraid that no one would understand what I am saying!
4) Let's take you on your face value. Let's assume that you have best of the breed. Or else, you'd have a flurry of posts here on the same forum 🙂 Indians (sorry to say) but are known to cry and bawl out and would not move a finger to work out real issues or try and sort out the mess. They feel discouraged by approaching some "director" because they get "overawed" easily. (Disclaimer: Those who feel offended, it's not's for them and it does not apply to me because I have fought for my rights)
5) Thats why I don't want frigging wireless broadband. To some extent, it is okay (as a stop gap arrangement) but over a period of time, Wireless would go out of fashion. Tatas have screwed up and they know it. Be it there CDMA, Virgin (which is no longer a "virgin"), Photon Plus (crap according to many) and now Docomo. They don't learn, do they? Thats why the definition of a MORON applies to them. Sorry but they had ample opportunities to start afresh.
2) Take this up with the TRAI. If they are advertising a free trial and they don't mention this limit, this is against the regulations. Take a screenshot for proof.
3) Competent or not, I'm merely defending their right to put a 100MB limit on their free trial. If they didn't, can you imagine how inundated their network would become in a matter of MINUTES if people are downloading as much as possible at 2, 3 even 6mbit/s (assuming they have the right hardware)?
I too have found Tata to have some serious communication issues within their organization even at the wholesale level, but on the whole, customer service seems to be something that isn't taken particularly seriously by almost any company in India - consumercomplaints.in would suggest that Telcos and ISPs are among the worst offenders.
4) As for my company, my sales and support people should know our products inside and out. I hire based on enthusiasm and general competence. I still have the 6 CVs of my sales team in a folder in my suitcase which I haven't read, because I hired those I liked and who were able to give me good, straight answers - and the rest went home.
My teams will also spend half a day per week catching up and/or reading the latest news & training about the products, offerings etc, and unlike Airtel and so forth, I have no plans to have a retention department because I would like for our service to be so good that it would be unnecessary.
5) I can predict what would happen for you now: everything would stop working and EVERYONE would be unable to access it and Tata would have an even bigger image problem on it's hands.
My contention:
1) Tatas were probably waiting for the spectrum. They have it, they have managed to turn it over.
2) I don't have the 3G activated on my set and there is no where they say that it is limited to "100 MB". I think I read this somewhere here but the contributor cites some "source". I assumed that it would be true knowing the cussedness of Tatas.
3) This is assuming that all the dodos would start inundating the network with "torrents" or the likes. I have been mapping my usage patterns over the past two months and never exceed 150-200 MB in a month. I consider myself to be "fairly advanced" as far as net access is concerned; there is no way it makes any sense to tether my Android to my Ubuntu and start "surfing". It's a crappy experience and reminds me of the pains of BSNL Dial Up. Puke.
And yes, Tatas have shown their incompetency everywhere. Do you know that they make trucks? Drive any Tata Car (Indica on roads) and you'd realize why we are still a "developing country". Basically it comes with a set of wheels, a steering and a "park bench" in rear with something called as an "engine". It's bound to rattle your bones and turn you into a god fearing person for ever.
But then we are talking about mobiles and 3G. Tata's magic extends beautifully here...a notional "network". Many times, my voice echoes" and I am too scared to call up customer care because I am afraid that no one would understand what I am saying!
4) Let's take you on your face value. Let's assume that you have best of the breed. Or else, you'd have a flurry of posts here on the same forum 🙂 Indians (sorry to say) but are known to cry and bawl out and would not move a finger to work out real issues or try and sort out the mess. They feel discouraged by approaching some "director" because they get "overawed" easily. (Disclaimer: Those who feel offended, it's not's for them and it does not apply to me because I have fought for my rights)
5) Thats why I don't want frigging wireless broadband. To some extent, it is okay (as a stop gap arrangement) but over a period of time, Wireless would go out of fashion. Tatas have screwed up and they know it. Be it there CDMA, Virgin (which is no longer a "virgin"), Photon Plus (crap according to many) and now Docomo. They don't learn, do they? Thats why the definition of a MORON applies to them. Sorry but they had ample opportunities to start afresh.