Pathetic service by tata indicom

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sidtoaf

Newbie
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1
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NA
ISP
Tata Indicom
Hi, This is a general review for any prospective Tata Indicom customers.I have been a Tata Indicom customer for the past 1.5 years, and am shocked that I have put up with their PATHETIC service. Their service is so bad that I have had around 30 days of downtime in the past 1.5 years that I have subscribed to Tata Indicom.My last experience has completely made me detest Tata Indicom, I had a broken ethernet plug which needed to be fixed. The only thing that was required was a person to come and change the mouth of the ethernet (which literally takes around 1 minute). This problem has not been resolved as of now (I dont have internet for the past 6 days now).I have filed four complaints with them which goes unheard:12444272124498101245390012455996Their customer care service is totally apathetic about the problem and have a HORRIBLE customer feedback to see if my problem had been resolved. Their customer care has gone ahead to actually HARASS me. They put me on LONG HOLDS or even HANG UP on me when I try to contact them. Other things one must remember about Tata Indicom is that they are much more expensive than its competitors, still they are providing AWFUL service. Why is there downtime at all? There should never be any downtime by an ISP, but still Tata Indicom has stupendous downtimes. GROSS.I am currently paying Rs. 1000 for 384kbps MTNL is offering a MUCH BETTER service for Rs 599 for 512kbps or 1mbps for Rs 999. That means TATA is 3 times as expensive as MTNL. Still can not satisfy its customers.Any new customers please DO NOT GO FOR TATA INDICOM, go for MTNL or Airtel. Atleast they don't treat their customers like dogs. COMPLETELY PATHETIC!
 

Tata Indicom

Newbie
Messages
40
Location
NA
ISP
Tata Indicom
Hi,

This is a general review for any prospective Tata Indicom customers.

I have been a Tata Indicom customer for the past 1.5 years, and am shocked that I have put up with their PATHETIC service.

Their service is so bad that I have had around 30 days of downtime in the past 1.5 years that I have subscribed to Tata Indicom.

My last experience has completely made me detest Tata Indicom, I had a broken ethernet plug which needed to be fixed. The only thing that was required was a person to come and change the mouth of the ethernet (which literally takes around 1 minute). This problem has not been resolved as of now (I dont have internet for the past 6 days now).

I have filed four complaints with them which goes unheard:
12444272
12449810
12453900
12455996

Their customer care service is totally apathetic about the problem and have a HORRIBLE customer feedback to see if my problem had been resolved.

Their customer care has gone ahead to actually HARASS me. They put me on LONG HOLDS or even HANG UP on me when I try to contact them.

Other things one must remember about Tata Indicom is that they are much more expensive than its competitors, still they are providing AWFUL service. Why is there downtime at all? There should never be any downtime by an ISP, but still Tata Indicom has stupendous downtimes. GROSS.

I am currently paying Rs. 1000 for 384kbps MTNL is offering a MUCH BETTER service for Rs 599 for 512kbps or 1mbps for Rs 999.
That means TATA is 3 times as expensive as MTNL. Still can not satisfy its customers.

Any new customers please DO NOT GO FOR TATA INDICOM, go for MTNL or Airtel. Atleast they don't treat their customers like dogs. COMPLETELY PATHETIC!

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at [email protected]

Thanks and Regards
Customer Care
Tata Indicom.
 

agantuk

Bhatakti Aatma
Messages
6,345
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N/A
Tata Indicom has a 'self punishment' policy or something like that. Call them up, ask to speak ONLY to an executive and make him see sense.
 
Messages
11
Location
NA
in any case if you need internet that bad you might as well get an ethernet cable of your own? i just installed the wimax ss and i connected it to my Linksys wireless router and my entire house (2 floors is wifi with excellent signal strength. i havent had any issues so far. i set up the bsnl wifi modem as well and it had pathetic coverage besides being a nightmare to do on my own. also bsnl had quite a bit of downtime and the worst part is you dont event get to call any one to shout at. the guys who came to setup were also amazing. they had to install it in aa very odd position in our house to get maximum signal strength
 

Tata Indicom

Newbie
Messages
40
Location
NA
ISP
Tata Indicom
Hi,

This is a general review for any prospective Tata Indicom customers.

I have been a Tata Indicom customer for the past 1.5 years, and am shocked that I have put up with their PATHETIC service.

Their service is so bad that I have had around 30 days of downtime in the past 1.5 years that I have subscribed to Tata Indicom.

My last experience has completely made me detest Tata Indicom, I had a broken ethernet plug which needed to be fixed. The only thing that was required was a person to come and change the mouth of the ethernet (which literally takes around 1 minute). This problem has not been resolved as of now (I dont have internet for the past 6 days now).

I have filed four complaints with them which goes unheard:
12444272
12449810
12453900
12455996

Their customer care service is totally apathetic about the problem and have a HORRIBLE customer feedback to see if my problem had been resolved.

Their customer care has gone ahead to actually HARASS me. They put me on LONG HOLDS or even HANG UP on me when I try to contact them.

Other things one must remember about Tata Indicom is that they are much more expensive than its competitors, still they are providing AWFUL service. Why is there downtime at all? There should never be any downtime by an ISP, but still Tata Indicom has stupendous downtimes. GROSS.

I am currently paying Rs. 1000 for 384kbps MTNL is offering a MUCH BETTER service for Rs 599 for 512kbps or 1mbps for Rs 999.
That means TATA is 3 times as expensive as MTNL. Still can not satisfy its customers.

Any new customers please DO NOT GO FOR TATA INDICOM, go for MTNL or Airtel. Atleast they don't treat their customers like dogs. COMPLETELY PATHETIC!

Dear Customer

Greetings from Tata Indicom! We regret for the delay in responding to you.

We would like to inform you that we have confirmed from concerned team that the issue has been now resolved.

Should you require any further assistance please mail us at [email protected]

Thanks and Regards
Customer Care
Tata Indicom.
 
Messages
2
Location
NA
Stop It yaar, Say that only you have problems with the connection, Airtel charges you 699 for 512 kbps for only 20 gb, But tata charges you 1100 for 512 butthe Usage limit is 80gb PM, So ????
 


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