i tried to get an update on issue through chat. they closed the sessions 4-5 times when they knew that its me. finally i got those crap people with wrong id.
here's the conversation
Welcome to Sify's customer care chat
Please wait for an associate to join you...
vijay_c : Chat request accepted:
vijay_c : Good Evening.
vijay_c : How may i assist you?
parveen : u guys are trying to fool me
parveen : not even accpeting my chat invitation
parveen : anyways i need an answer this time
parveen : not that we are working on it
parveen : ok
parveen : my ID is *********
vijay_c : Sorry, may i know your query?
vijay_c : Please hold on.
parveen : still need to know my query
parveen : how mean u people are
parveen : i've spoken and chated with u so many times
parveen : and u asking me what is the query.
vijay_c : Sir, please note that, being weekend, your request for renew your account for 256
kbps pure unlimited will be renewed by tomorrow.
parveen : u f****ng ass**les. i've been chasing this case for the last week. and don't give
me any excuses like this
parveen : i don't want to be rude u r making me angry
parveen : u there ??
parveen : why don't u put time stamps here in the chat so that everyone comes to know how
much time u take to reply. its been 5 minutes now since u've opened ur mouth.
vijay_c : Sorry for holding.
parveen : did u ask me to hold
vijay_c : As per your request, 3694473. we have checked with our broadband team that your
account will be updated tomorrow.
parveen : sorry bro i m sure this is not going to be done.
vijay_c : Sir, please extend your cooperation, we will do the need ful.
parveen : manish_saluja (2006-07-14 19:48:51 ) says-> INPROGRESS manish_saluja (2006-07-14
19:49:08 ) says->ACCOUNT HAS BEEN UPDATED
manish_saluja (2006-07-14 19:49:29 ) says-> RESOLVED
parveen : what is it and ur working on it?? u liars
parveen : hello
parveen : i m still using same package and u are saying that it is updated and resolved.
what crap is it ??
vijay_c : This is the update given by the concern team.
parveen : then it should not be in resolved queue
vijay_c : The update can be done only on monday, ie tomorrow.
parveen : it should be pending becasue work is still not done
vijay_c : The information was already given to concern team and hence the status show
resolved.
parveen : till the time it is not confirmed my customer how can u resolve the issue
vijay_c : Sir, it will be updated tomorrow.
parveen : that it is closed or its resolved.
vijay_c : Your case has been reopened.
vijay_c : It will be check in high priority.
parveen : will it be changed to pure unlimited or not
parveen : any ideas abt it
vijay_c : Once your exisiting pack gets deactivated, the pure unlimited pack will be added
in your pipeline.
parveen : and will i get charged for that. coz i have already paid money for that
vijay_c : It will be charged for the value you browsed.
parveen : and how will i pay the rest of the money
vijay_c : We may send the person to collect the money.
parveen : 2876204
parveen : and close this ticket
parveen : and i need this to be resolved tomorrow. and i have this chat conversation as
record and proof that u said it will be done tomorrow.
vijay_c : Ok.
parveen : ok thanks for ur support
parveen : bye talk to u later
one important thing guys.
now u can get updates online without calling them up. visit here:
http://customercare.sify.net/
put ur broadband username and password and u'll get all ur cases history and to whom its assigned as well.
take care