Airtel Logo on Channels: Airtel is working hard to ruin IPTV experience

kumararvind

TS + HD
Messages
1,159
Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Rakesh Kumar
Airtel Presence
Bharti Airtel LTD
Customer Service Team (NET)

Dear Rakesh,

Though its good to hear from you over this forum, I am assured that you can not do anything about the Airtel Logo and the speed that we want without your CEO or CMO(Chief Marketing Officer) being involved in this, as this is a big corporate issue. Whether you should give your logo on your feed is a conscious marketing decision. But it gives us a very bad viewing experience. If your people have ever seen feeds on US cable or DTH, then they can clearly see that the presented by Comcast/particular cable network/ Directv comes once at the beginning of the programme and then the channel logo keeps on coming. for this you can download any episode of lost/fringe/etc from any bittorent and show it at your end. We can not give personal information over public forums, so please stop asking for it. Also giving a better bandwidth is a general issue and you do not have to lodge a complaint from a particular customer. This is a general problem with you infrastrucutre and try to invest in the infrastructure instead of using our money to invest in Africa.

Regards

Arvind Kumar
 

Sushubh

Administrator
Messages
426,191
Location
Gurugram
:Drighto. airtel shows their LOGO on their feed. it is a 'problem' faced by all of their customers. they do not require our details to help us out in it. it is a decision that has to be reverted by their management team. who are apparently clueless about the crappy services delivered by their IPTV platform...
 

kumararvind

TS + HD
Messages
1,159
Yesterday I have been getting a black opaque band on the lower portion of the screen....complete from one end to the other where the Airtel logo comes. Either it says "abc" or "ENG" on the upper left corner of this band. After this the STB does not switch off(Standby mode). After doing a manual reset (Power on and off) the problem gets resolved but comes back as soon as you put the STB on standby and then resume to watch something. Very irritating...All because Airtel is still experimenting with the Logo thing and determined to ruin our viewing experience by adding their stupid logo in the first place.
 


yogiii

Newbie
Messages
2
Yesterday I have been getting a black opaque band on the lower portion of the screen....complete from one end to the other where the Airtel logo comes. Either it says "abc" or "ENG" on the upper left corner of this band. After this the STB does not switch off(Standby mode). After doing a manual reset (Power on and off) the problem gets resolved but comes back as soon as you put the STB on standby and then resume to watch something. Very irritating...All because Airtel is still experimenting with the Logo thing and determined to ruin our viewing experience by adding their stupid logo in the first place.
Press "#" on your remote a few times it changes from abc to ABC to 123 and so on and vanishes in the end.
 

Sushubh

Administrator
Messages
426,191
Location
Gurugram
heh yeah. earlier i had to restart the stb to get rid of that bar. took a while to realize that i can switch it off using #
 


yogiii

Newbie
Messages
2
Well yesterday during the day while going through these threads I shot a mail to Airtel complaining about the usual problems like sluggish user interface and each time we change the channel we get the info bar which further slows it down and it takes ages to change a channel and by the night the problem was GONE! Yes now i'm not getting the info bar at every channel change and NO its not because of my mail maybe they got many complaints for the same and changed it.Now its running good like before.
 

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