I am a Indicom user for past 18 months. My early experience with them was superb (especially after I escaped from Sify). They made cerytain changes in their business plan in past six months, which has made it patheic and frustracting service.1. They have out-sourced the local maintainence to unknown local mechanics2. Gather huge custoimer-base, but didn't increase the call-center staff in proportion3. Created business-process that stall all the escalations at front-desk/call-center4. Stopped all feed-back mechanismNow how does it impact you? Since Indicom is not an incumbent service provider, all the wiring it done over-the-head using hang-and-move approach. This is prone to faults due to weather, birds and comptetion (yes they do cut each-other wires). Now this is when the problem starts. Try calling their cal center - you would be lucky if you can get through im less than 20 minutes. I have tried even at 1 AM, I was in the queue!!!! The call-center folsk are trained to be completely non-commital. We will try, ASAP, best effort, on priority - are some of the words you will hear. And then the ordeal - no one will show up to fix it. The local filed support (out-sourced) is hope less. They simply do not do any thing. However, they might change the status of your cal to DONE with actually moveung their butt. So, you keep calling the call center everyday (and wait for 25+ minutes to get throug). Shout, scream, jump - nothing would change. You will not be put through any escalation channel. To rub salt on your wounds - your serious attempt to get the problem fixed will be responded as "you will be given credit in your bill" (i.e. do not expect any thing better and stop complaining). I am sure there is no accounting for open tickets more than certain time or fault analysis. So, folks bottom line is - IF IT WORKS, IT WORKS (beautifully). BUT IF IT BREAKS, YOU HAD IT (and unfortunatly, in local conditions chances are it will break every so often).I hope it was useful. Any one from Indicom listening? Hello.....?