Plan Change-help

t.m.sundaram

Newbie
Messages
8
I applied for plan change(900 UL) on 24th may and paid 900 and got recipt.They said plan will change in 2 days.But when is checked on portal there is no change in my plan.So i called the customer care 1500 they said to contact Commercial officer through phone.buthis phone is always engaged.I tried all customer care numbers they said to contact CO.But i cant cintact him.When will they change the plan.Should i contact in person again to remaind them.is the information in portal is Immediately modified after they change my plan.Anybody respond...,
 

Argus

Regular
Messages
103
Location
Jaipur
ISP
BSNL Home 512 Unlimited
Even I had applied to change my HOME-500 plan to 900 UL Plus around 10 days back. Yesterday I went to the exchange to verify the chage of plans. The JTO said that the net is not working, he gave me his phone no. I have tried many times but no one picks the phone.

Lesson learnt : Do not phone BSNL if you want something to be done. You have to GO there personally.
 

puja399

Regular
Messages
161
QUOTE(Argus @ May 31 2006, 01:40 AM) [snapback]52751[/snapback]
Lesson learnt : Do not phone BSNL if you want something to be done. You have to GO there personally.
[/b]

Rightly said.. :)
 


dxer

Sleepwalker
Messages
86
ISP
dataone
You are done for. I returned the BSNL Modem in July 2005 - they are still billing me the MODEM Rental ! Visits and letters have not yielded result. I have contacted the grievance column of a local news paper this week.
 

aannnuuuu

AnuradhaSeth
Messages
48
Location
Jaipur
ISP
BSNL
hi! my situation is wors ethn u ppl... iw net thr thrice for thsi purpose...gave written application once... and ab 3 mths ho agye but still no action has been taken nor i was given any receipt..m tired of this..any idea wat should i do?? first of all i was given this plan "on teh very marzi of bsnl" i had applied for teh unlimoited plus plan but tehy gave me combo 500 plan saying wen u apply for bb connection with a new ph connection u dun get unlimited plan..hell wen i apllied for the conenction thn i wasnt told abt this n it was nt mentioned any whr..the uncle thr was so rude n badtameej.. n thn i went to teh other officer n gave him a written application...i was told tht my plan wud b chngd frm nxt billing cycle... but nothing ha sbeen done... is k baad 3 billing cycles hv passed...no bdy takes any action... its really very boggling... :wall::wall::wall:
 

essbebe

MODERATOR
Messages
9,802
ISP
BSNL
/members/aannnuuuu/Welcome to broadbandforum.inSorry to hear about bad experience with BSNL staff in your town.If you mention the place or State you are located , can suggest how you can send email to concerned higher officers. or direct to NIB at Bangalore an online complaint. i will update later.
 


Motorazor143

Regulars
Messages
2,019
ISP
MTNL 256Kbps Unlimited combo
well that's not a great experience..hey try to get in conatct wid some higher officials in BSNL..am sure that they will listen to you.
 

aannnuuuu

AnuradhaSeth
Messages
48
Location
Jaipur
ISP
BSNL
I went to the BSNL office once again.. this time thewhole system was different, the lady sitting there asked me to give a written application and pgotocopy of bill, enetered teh details in computer and gave me the application no. and said my plan would be changed from next billing cycle... since i had gone there on 1 oct:( she said if i wud hv come a day before my plan would have chnged on 1st itself:( there is no pro rata based calculation of bill.. i hope my plan gets changed next month without fail... till then i will have to bear this combo plan :(
 

essbebe

MODERATOR
Messages
9,802
ISP
BSNL
@member/aannnuuuu/

Welcome to Bangalore Telecom District website

Give your Regn No. Place /plan reqd and std code. Even though meant for Bangalore, since the NIB is based there, hope they will forward the complaint to proper section !
Say you were trying for last 3 months.

PARA TWO : check in Usage portal with 14digit portal Id and PW
See under "My Orders the plan is changed to " Provisioned"
If it says "open" action being taken.

Reference:bsnl.co.in/service/dataone_tariff.htm
 
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