Hi.I have been using Tata Indicom for the last 3 yrs in Nagpur, currently i am using the 384kps connection i have been pretty much satisfied with it till now.For the past month i have been getting frequent disconnection while video conferencing or Streaming page online.. and Slow browsing problem, i did complain to the customer care, the Technician called me and after explaining to him my situation he told me that he is changing something with the Server setting over in Nagpur server, i am not a techy but he told me hes putting it on Adsl2 somthing.... nvm the Problem actually continued on i complained 3 times and no reaction so far. So i started my own investigation i used a ping plotter software bassically what i noticed that when i am pinging directly to my city exhange server the ping is spiking like 300-500ms (18.104.22.168) thats the my local exchange server where my connection is getting routed from. So i visited them once they pinged my router and it showed em that the connection was spiking in data transfer but the technician said to me clean wipe your HD because its trying to send data from your PC. But i explain to him that i ran some utilities for identifying the packets being sent from my pc and there was none, but he insisted on me that i format the Hd even the partition.... I have like 280gigs worth of data on it and i dont want to move it arround. Usually the spiking is happening in weekdays from mon-fri around 12noon to evening.I am still thinking what i should do ?