Calling cusomer care and dialling the numbers they instruct is a tedious job. I tried many times, to the tollfree number given by them, but without any success than to get recorded message to press no.1, 2 e... etc.I was trying to contact that appu nair, but only yesterday he replied and he promised he will call back within 20 minutes. But after that I didn't get any call from him nor did he receive any calls from me. He said there is a branch office opened in pondicherry different from bsnl office. But I didn't note down the address as I had his mobile number.Today I lodged a complaint to online customer care from my account page and waiting for any reply. Usually they do not reply our messages. Only I have to wait.Thank you for replying.