If the power supply fails here and comes back the switch/hub/box (the thing from which they draw the ethernet cable) hangs. I then have to call up the CTO and they have to reset it. This happens some 5-6 times a month.CTO says that they can do nothing about it. I asked them whether they can let me do the rebooting part, but they don't want to let me. Seems that it is kept under lock and key.The helpline gave the typical answer that this problem is there 'in some places in Chennai' and they are 'looking at it'.Just wanted to know whether this is a 'global' problem or something specific to what our cablewallahs are using. These guys are very helpful, so I don't want to pick up a fight with them either.