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Are you using masked aadhaar id or virtual id for submission?
Today I found out that they lost my application for PPF extension. Despite the guy on the counter confirming that he processed it and my ppf is indeed extended by five years. Got a call today... Lady tells me that the PPF deposit I made cannot be processed because the system is showing PPF is matured. Had to run to the bank in this heat to give the application form again with id proof. Would go again tomorrow to confirm if the money was deposited or they messed up something again.Found out today that Bank of Baroda local branch no longer has my kyc documents in records. I submitted them barely a month ago. Including a photocopy of aadhaar. Very casually I was told to submit the same again.