Im a 100 hrs pack user 512kbps - hear me out

frustrated

Newbie
Messages
80
Tata .. the name itself brings a sense of professionalism .. Vsnl .. (selfproclaimed)the guys who brought internet to india (true true) , one would naturally expect quality product from them at a reasonable price. I geefully bought the 100 hours a/c thinking worth some 1200 bucks & a 2.5k installation charge was what they asked for. I was happy , my days with the local isp (32kbps , frequent disconnetions) days were over.. or so i thought.The tata engineers visited my place & said yeah lets start .. i was like but where is the subscriber unit .. the utps ? , he tells me there is a tie up between local cto & they will be using my existing setup itself for the tatvsnl broadband .. i was like.. er.. ok.. how bad can it be... 512kbps .... .. the first week i got .. in excelss of 100kBps .. yeah the big B , & suddenly a week after it dropped .. to 230kbps .. infact i was "capped" at that speed & so was everyone else in the area who had this connection. The phone calls to the helpdesk failed.. they just coundt understand what i meant by capping , they just blindly sent their engineers to my place to check the speeds. Finally in despearation i called up the sales guy & he too turned a deaf ear.a bunch of croocks , theives , tata & vsnl .. two of the biggest companies in india are bloddy cheats .
 
A

Amit

I agree with u... they charged me 3555 for the installation and "promosed" me that the connection would be functional in 5 days,,,, its been 20 days now and i have not heard from them.... i am planning to take them to the court....
 
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paul manuel

I paid Rs 4000/ for a new ISD land connection two weeks back. The cheque is promptly encashed by TATA Indicom. Until now I don't hear anything from TATA Indicom. It is proved again that TATA is a poor customer service people.There is no way to reach the offcials to lodge a complaint by email. It is a torture to reach the oficials by phone.paul manuel98413 65242
 


Sandy

Newbie
Messages
1
From the name of the brand I would not say that they r frauds, but yes I agree with you that they certainly are poor customer service ppl. And u r right that if u lodge a complaint nothing happens, u can lodge a complaint at the toll free no. but nothing happens. There is no way to get to a higher level official to talk to complaint.I have a tata indicom wireless phone, they say that it is 115 Kbps. it connects at 115 Kbps but I dont think that it never ever dnloaded at that speed. I think it also dnloads at, at the max 5Kbps, and that also is not consistent. I hope Tata tries to stay upto its name as its such an old and reliable co. of India. Its one of the most trusted names in the Indian industry.
 
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agnivo007

TATA Indicom has made a mess of its good trusted name. And why did u people look to get a tata connection when BSNL itself is offering DataOne Broadband connection which has already established itself as fast, reliable and advanced ? I hope you people could have gone through the BSNL-MTNL Broadband section of this forum before making an investment with indicom.As for the 115kbps connection, reliance also promises similar speeds (14KBps), but deliver around 4-8KBps. This is normal for FWP/FWT phones. You have invested at ur own will, now must endure the result!
 

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