Excess billing after unlimited hours

Can anything make these sarkari babus do their job properly. They ought to flogged mercilessly 🙁Im facing a prob similar to bugatti and i do not intend to give up untill they produce details of my excess bill.

Good for you bugatti!When will BSNL (and VSNL too) learn...

First, I collected all your bills and receipts from the month my broadband billing started(for me it started from march).

I went directly to the Customer Relations Officer(CRO) today. Explained that I needed to view the hourly billing data from bsnl failing which I would be unable to continue as a broadband customer.

I showed the CRO the printout of the august internet usage(from dataone website) and august's DU meter(dumeter.com) reading. Only 3 days during the month I had exceeded 67MB/day(2000MB/31 days).

She said "the bsnl office, my exchange or the exchange where all the internet equipment is located in bangalore cannot not provide hourly billing. This is a fault of bsnl".

I asked, if its a fault of bsnl, why do I have to pay the price for that? She said that the "chinese people"(Huawei engineers) were working on it and it is a big problem for bsnl all over India. I asked once they are done modifying the system, will it be able to provide hourly billing from july onwards? Answer: NO. When will this normal/free bandwidth recording software system be in place? NO IDEA

CRO: "To ensure that the bsnl servers record the free usage separate from normal usage, you need to SHUT OFF your modem at 2am and restart it a few minutes later. Switch off the modem again at a few min to 8 and restart it a few min after 8am." Quite unbelievable. Hello... this is 2005! Why is your internet ADSL 2+ and billing system still green revolution India 1960??

I found out that this free usage, 1GB, 2GB tariff hourly recording software is completely new to huawei. Wherever they have implemented broadband solutions, its all been unlimited. Only in India has Huawei had to work on broadband caps.

I had been charged excess billing for aug, sep and oct. On oct 22, I submitted a letter to change my tariff plan from home 1000 to business 1200 starting nov 1. My total internet usage(2GB+free usage) from aug,sep, oct has been 3.6,3.8 and 3.2 GB respectively and therefore it is within the 4GB limit of the business 1200 plan.

She asked me to write a letter saying that because of billing confusions, business 1200 would be applied from august onwards. I submitted this letter. She faxed the work order to some other bsnl office in bangalore and got my plan changed in the next half hour. After lunch, she got new bills prepared for aug, sep and oct.

After all the adjustments, I saved a paltry 1100 Rs. Since my plan changed from H-1000->B-1200, I had to pay 3x225(200+12.5 % tax) Rs for the plan change from aug onwards. Thus the 1800 Rs I saved shrunk to 1100 odd.

Frankly, bsnl is sucking major ass. While I waited 3 hours in the bsnl office for my billing problems to be sorted, I saw a 35 year old woman(deputy to the CRO) jump with joy and shout like a kid when she received a call that former president krn died. The CRO is kinda of a good woman(wants to solve problems) but there are so many incompetent, lazy bums in the office, I was getting a running commentary of this while the CRO was working on my billing. These people are so inefficient that if the govt mandated that private companies be allowed to share bsnl's phone lines to provide broadband and voice.. bsnl would be in major trouble.

Bugatti, this is so STUPID. EVERYBODY outsources to INDIA for their software needs and BSNL outsourced its work to CHINESE people. I mean do they have BRAINS or not??!! Sorry, lemme rephrase. BSNL DOESNT have brains! 😕

Damn, I didn't realize that business 1200 was 256k unlike home 1000 which is 384k. 256k is not that good compared to 384k. The only other option is home-1800. Where else can you get less bandwidth while paying more? BSNL. #%$.

Hmmm, this is bad news bugatti. It means that if anyone exceeds the timing by even a minute either side then the bill will be for the full amount of MB. :angry: I was hoping to switch to Airtel but they don't even respond. ISPs in India need a real lesson. Hope some of the foreign ISPs come in soon.

Good work bugatti..

This just goes to show that Airtel is no different from other ISPs. Even I am waiting for them to respond! I have registered with them on the 20th of last month! I re-registered THRICE and still NO RESPONSE! 🙁 And I am not alone. There are more like me (eg Thor, Rahul, Yogi).

Max: When you say you registered with airtel.. is it for a new connection?1)Has airtel come to your house and taken the order or 2)are you waiting for a reply from them that says it is possible to give a phone connection to your house or not(feasibility report). If its the 1), then its easy to solve(just talk to a airtel manager) but if its 2) call up the airtel help no. and ask the status of the feasibility report.They generally don't give a call-back if they can't give a connection to your house. When you talk to airtel new connections dept, they take your name and address and tell you that they will check the feasibility of giving a connection to your address. Your address is then passed on the survey dept which actually has the exact maps of where airtel OFC is laid. If your house is more than 50-100 feet from where their cable is, they update a internal website with a yes or no. If its yes, the details are passed on to the sales dept and you get a call from them. If its no, then somebody may or may not give you a call with the final status. The order is just closed from their side. It might be reopened later when they have laid cable and have finally started giving connections in the particular area.

I talked to airtel CC thrice. Here is what they said - "Yes sir, we are serviceable in your area. We have given several connections near your location." Now what am I supposed to make of this?! Every time they say that they will send a sales rep at my place to tell me about the offers and I can immediately subscribe to their services by filling up some form. They have taken down my details 2 of the 3 times I talked to them! 🙁

I wish more people would come forward and tell us of their billing experiences, it would be of help to all here so we know how to deal with it.

Just added my experience - here -->
https://broadband.forum/bsnl-broadband-backroom/49549-excess-billing-tune-rs-40000-resolved/#post327623