I did not got any bill of dataone till this line was started.It started from augest and our billing cycle is of two mounths,but i got the telephone bill.So i called the helpline,Bsnl has 100 of helpline no's but no one works. So i tryed and tryed and got the line they told that they will look in to this and there looking passed 15 days then agan i call and the told me to write a email th firstname.lastname@example.org. I thougth they do not pek the phones to help customers, they will read the email, by thinking this i wroute a email. As usel nothing happened. At last i want to Syambazar telephone ex, one offer is telling go and meet him another offer is telling meet him, like it heppenes in every gov offices. At last a officer told me to go to another office which is maniktala ex which is 5 km from there so i agan went there.The same thing happenes there also at last after an hour the officer i meet she told my dataone account is not yet anroaled and she told me your dataone is working or not and saggested me to go to another office tommoro morning.So i am thinking of discannacting the line. What will i do anyone facing this same problem,and i what to know the high otharities to cantact with. Because the Kolkata officers are warthless and dont know how to deal with any problem. I heared that dataone is running i loss it is true,i customer service they are giving it can happen.