Ok, i've been using it for almost 4 months now.First up, their wiring has to be improved a lot. Initially i was woried about the fact that they had TAPED the main wire to some other wire which leads up to the modem. This taped part was outside my house and i asked the to put it on the roof.Now they throw it down because there seems to be a new user in my area (gotta find out who)and they had to give him/her a connection. Now any person walking down the street can tear the wire with a simple slash from a blade as it is hanging (again) from the lamppost outside my house at exactly eye-level. (That may seem a bit strange, but a friend who lives 3 km away from me said that someone cut his BB wire which passed at a high rooftop level, so now you can see why i'm a bit worried)On complaining, the (new) wiring guy said there shouldnt be a problem with that.C'mon, in the new age of broadband, even if they cant give good speeds at affordable rates, they can at least do the WIRING properly?Should i send an email to their CC or something?Another problem is the billing. now they've stopped sending us hard copies.Which brings me to another point. In Chennai, the only centre where you can pay your bills by cash is located way south of the city. Not everyone has a cheque-book by which they can drop their cheques at the nearest icici bank.They have Tata Indicom centers all over the place for their dial-up, Walky, and mobile services. why not use them to collect BB bills too? That would save a lot of hassle for their customers..BTW does anyone know if they make you pay a fine if you pay the bills late? if so, how much?