Sify either is so piss-poor managed that they don't bother to clearly state what limits are imposed on their customers i.e. state it clearly on their website and on their "Terms of Agreement" document.Or Sify deliberately chooses to be confusing in these matters so that if a customer sues them only they will know what their exact policy is while the customer will stare wide eyed.Here's what has happened to me. Yesterday night I decided to carry out an online scan. For that I downloaded the little anti virus .cab file and while it scanned on I stayed logged in to Sify. Mind you, no data transfer took place across the internet at all during the night. The net worked fine today in the morning and I was online really a lot, just playing a multiplayer game and chatting etc. In the afternoon suddenly Sify apparently decides that I am online for too long and decides to [email protected]$$ me. When I log out once it doesn't log me out. I have to kill the Client from the Task Manager. Then when I run the client again, no log in screen comes up while the client is shown as running in the Task Manager. I click on the "Troubleshoot" program provided with the Sify Client and it shows connections attempts to the local ip, gateway and SAM server as failed. Pings to local ip work but not to the gateway and the SAM server .So I call up Customer Care, they listen to me, tell me they will solve it with the local guys and give me a complaint number. About 5 minutes later I am back online. In the evening however, I move away from the PC staying logged on, for about half an hour, without any data transfer going on, and 5 minutes into my return those idiots at the local gateway or somewhere again decide to punish me.wtf is all this about I am wondering. If you don't like me staying logged on for so long without even using the net, or don't like me using the net for so long at all, then make it clear to me? What kind of ad-hoc, whimsical approach is this to [email protected]$$ the customer. Has Sify delegated authority to the local gateway Administrator to decide on how much usage is too much?Looks like the customer care, CTOs and BAs don't have a clue as to what Sify's usage policy is. Maybe Sify says something (if it is so merciful as to even say it ) and does something else. Dammit, if I don't even know clearly how much am I allowed to use the net, what right does Sify have to [email protected]$$ me?!This is not the first time this has happened to me. The last time this happened, they kept me out of the Gateway for half an hour and then let me in. Let's see what happens today. And so I think the way my service came back so quickl in the afternoon after calling up the Customer Care wasn't any of the Customer Care's doing.This s*cks!