^^Allowing your customers to change plans online is not just making life easy, its a necessity in the age of 5g.
Might as well impose martial law ,reinstate ussr if state control would have been so much better ,but it isnt . BSNL was no 1 for years in brodband customer base but it took jio for the ftth from bsnl to rollout bigtime.
Bsnl was on a right trajectory for a few months but they are taking steps back and pointing that out is not being a capitalist.
or are you one of those who like breaking jio towers for democracy?
Let me be clear ,BSNL wont be re financed a 2nd time by the govt atleast for another decade,so pointing out thier mistakes is the only way to save them and make sure it isnt an all private telecom sector .